Welcome!

Welcome to the world of Customer Service Excellence!  

Today’s customers are more demanding and savvy than ever before.  They expect people to deliver what they promise, and to deliver it with a smile.  They want to feel part of a team toward a common goal.  Customers want providers and suppliers to take care of the situation and provide them exactly what they need.

With Customer Service becoming a lost art in the business world, businesses are losing customers without even knowing why.  A recent study quoted that when a customer decides to leave a particular business, dissatisfaction with their customer experience is the catalyst 70% of the time.

This blog is designed to help businesses and organizations recognize the direct correlation between service excellence and increased profits.

Please post your comments or related anecdotes on the posts to add your viewpoints.

Stories and personal experiences are the best ways to demonstrate how customer service can make or break a business relationship.

Again, welcome!

Please share your thoughts and opinions here...