CategoriesCustomer Experience Management, Customer loyalty, customer satisfaction, Customer service, good customer service Are Thank You Notes to Business Customers Silly? Posted on Posted onJune 17, 2010By Kristina Evey Last weekend, I ran a 5K and it was very apparent that I needed new running shoes. Being that I’m … Read MoreAre Thank You Notes to Business Customers Silly?
CategoriesCustomer Experience Management, good customer service Integrity Builds Customer Satisfaction, Service, and Loyalty Posted on Posted onMay 27, 2010By Kristina Evey Customer loyalty is a direct result of the integrity displayed by the company. Integrity – adherence to moral and ethical … Read MoreIntegrity Builds Customer Satisfaction, Service, and Loyalty
Categoriescultural mindset, Customer loyalty, customer retention, customer satisfaction, Customer service Customer Satisfaction is Your Fault or Your Glory Posted on Posted onAugust 27, 2009By Kristina Evey I was recently speaking with someone about the people in their organization and how to increase the drive to deliver … Read MoreCustomer Satisfaction is Your Fault or Your Glory