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Kristina Evey

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HomePosts tagged Tag: west michigan

Tag: west michigan

CategoriesCustomer Experience Management, customer retention, customer satisfaction, Customer service, good customer service

Making the Extra Effort Creates an Experience – Part 1

Posted on Posted onMarch 2, 2010By Kristina Evey

Making the mundane memorable is the key ingredient in customer experience management. I had the good fortune to attend a … Read MoreMaking the Extra Effort Creates an Experience – Part 1

Leave a comment on Making the Extra Effort Creates an Experience – Part 1Tags50 Most Influential Women, bank, customer experience manage, Customer Experience Management, customer service represe, Grand Rapids Business Journal, Huntington Bank, JW Marriott, west michigan
Categoriescustomer retention, customer satisfaction, Customer service

Are Your Customers in the “Waiting Room?”

Posted on Posted onSeptember 16, 2009By Kristina Evey

The other day I had an appointment for my yearly physical.  I have been seeing this physician for many years … Read MoreAre Your Customers in the “Waiting Room?”

1 Comment on Are Your Customers in the “Waiting Room?”Tagsbanks, customer satisfaction, Customer service, medical offices, supermarkets, west michigan

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