CategoriesCustomer Experience Management, customer retention, customer satisfaction, Customer service, good customer service Making the Extra Effort Creates an Experience – Part 1 Posted on Posted onMarch 2, 2010By Kristina Evey Making the mundane memorable is the key ingredient in customer experience management. I had the good fortune to attend a … Read MoreMaking the Extra Effort Creates an Experience – Part 1
Categoriescustomer retention, customer satisfaction, Customer service Are Your Customers in the “Waiting Room?” Posted on Posted onSeptember 16, 2009By Kristina Evey The other day I had an appointment for my yearly physical. I have been seeing this physician for many years … Read MoreAre Your Customers in the “Waiting Room?”