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HomePosts tagged Tag: undercover boss

Tag: undercover boss

CategoriesCustomer Experience Management, customer satisfaction, improve customer service

Customer Experience Management? Walk a Day in Your Staff’s Shoes

Posted on Posted onMarch 23, 2010By Kristina Evey

Customer experience management can be enhanced by walking a day in the shoes of your front line staff.  I’m not … Read MoreCustomer Experience Management? Walk a Day in Your Staff’s Shoes

2 Comments on Customer Experience Management? Walk a Day in Your Staff’s ShoesTagscustomer experience managment, staff acknowledgement, undercover boss

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