Categoriescustomer satisfaction, Customer service, good customer service, improve customer service Celebrate and Share Your Customer Service Efforts – with Worms Posted on Posted onNovember 22, 2010By Kristina Evey Customer service and satisfaction consultants often advise clients to share and celebrate our successes. It’s wonderful when someone on our … Read MoreCelebrate and Share Your Customer Service Efforts – with Worms
CategoriesCustomer Experience Management, Customer service, internal customers, Leadership Top Ten List to Improve Customer Service and Satisfaction Posted on Posted onJune 7, 2010By Kristina Evey Dear Customer Service Leader: It’s us, your staff. You’ve been talking to us lately about how we should focus on … Read MoreTop Ten List to Improve Customer Service and Satisfaction
Categoriescultural mindset, customer retention, customer satisfaction, Customer service What Does it Take for Customer Satisfaction? Service with a Smile! Posted on Posted onJune 4, 2009By Kristina Evey I went to my local mall today to do some last minute shopping. As I was passing through JC Penny … Read MoreWhat Does it Take for Customer Satisfaction? Service with a Smile!
CategoriesCustomer loyalty, customer satisfaction, Customer service Train Your Staff to be Cheese Experts for Your Customers Posted on Posted onMarch 30, 2009By Kristina Evey Ever been frustrated when you ask someone who works in a place of business about a product and they really … Read MoreTrain Your Staff to be Cheese Experts for Your Customers
Categoriescultural mindset, customer retention, customer satisfaction, Customer service “Friendliness” Ranks High for Customer Satisfaction Posted on Posted onFebruary 24, 2009By Kristina Evey When making hiring decisions within your organization, be sure to consider the “friendliness factor.” Customers make their purchasing decisions based … Read More“Friendliness” Ranks High for Customer Satisfaction