Celebrate and Share Your Customer Service Efforts – with Worms

Customer service and satisfaction consultants often advise clients to share and celebrate our successes.  It’s wonderful when someone on our … Read MoreCelebrate and Share Your Customer Service Efforts – with Worms

Top Ten List to Improve Customer Service and Satisfaction

Dear Customer Service Leader: It’s us, your staff.  You’ve been talking to us lately about how we should focus on … Read MoreTop Ten List to Improve Customer Service and Satisfaction

What Does it Take for Customer Satisfaction? Service with a Smile!

I went to my local mall today to do some last minute shopping.  As I was passing through JC Penny … Read MoreWhat Does it Take for Customer Satisfaction? Service with a Smile!

Train Your Staff to be Cheese Experts for Your Customers

Ever been frustrated when you ask someone who works in a place of business about a product and they really … Read MoreTrain Your Staff to be Cheese Experts for Your Customers

“Friendliness” Ranks High for Customer Satisfaction

When making hiring decisions within your organization, be sure to consider the “friendliness factor.” Customers make their purchasing decisions based … Read More“Friendliness” Ranks High for Customer Satisfaction