CategoriesCustomer Experience Management, customer satisfaction, Customer service, good customer service, improve customer service Want to Improve Your Customer Experience? Say It Like You Mean It! Posted on Posted onMarch 25, 2010By Kristina Evey I made a call to an office today and was greeted with the most droll sounding phone receptionist – “XYZ’s … Read MoreWant to Improve Your Customer Experience? Say It Like You Mean It!
Categoriescustomer satisfaction, Customer service, good customer service Who Comes First – the Physical Customer or the Phone Customer? Posted on Posted onJanuary 27, 2010By Kristina Evey Suppose you were to walk into a dry-cleaner and the clerk is on the phone with another customer. You put … Read MoreWho Comes First – the Physical Customer or the Phone Customer?
CategoriesCustomer loyalty, customer satisfaction Restaurant Cleanliness – More Than Meets the Eye, It’s in the Customer’s Mind Posted on Posted onJune 9, 2009By Kristina Evey Cleanliness in a restaurant is more important than most people realize. Aside from the obvious health codes and issues, the … Read MoreRestaurant Cleanliness – More Than Meets the Eye, It’s in the Customer’s Mind