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Kristina Evey

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HomePosts tagged Tag: service recovery

Tag: service recovery

CategoriesCustomer loyalty, customer satisfaction, Customer service

How to Turn Customer Problems into a Delight

Posted on Posted onApril 8, 2010By Kristina Evey

I recently gave a webinar to a local malpractice insurance carrier’s clients.  The subject was a template process to handle … Read MoreHow to Turn Customer Problems into a Delight

Leave a comment on How to Turn Customer Problems into a DelightTagsCustomer loyalty, customer satisfaction, service recovery
CategoriesCustomer loyalty, Leadership

Should Tiger Woods Contact Toyota to Win Back Sponsors?

Posted on Posted onFebruary 10, 2010By Kristina Evey

Unless you’ve been living under a rock, you are most likely more than aware of the trials that Toyota has … Read MoreShould Tiger Woods Contact Toyota to Win Back Sponsors?

Leave a comment on Should Tiger Woods Contact Toyota to Win Back Sponsors?TagsCustomer loyalty, David Letterman, gas pedals, service recovery, Tiger Woods, Toyota

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