CategoriesCustomer loyalty, customer satisfaction, Customer service How to Turn Customer Problems into a Delight Posted on Posted onApril 8, 2010By Kristina Evey I recently gave a webinar to a local malpractice insurance carrier’s clients. The subject was a template process to handle … Read MoreHow to Turn Customer Problems into a Delight
CategoriesCustomer loyalty, Leadership Should Tiger Woods Contact Toyota to Win Back Sponsors? Posted on Posted onFebruary 10, 2010By Kristina Evey Unless you’ve been living under a rock, you are most likely more than aware of the trials that Toyota has … Read MoreShould Tiger Woods Contact Toyota to Win Back Sponsors?