Tag: service excellence

Categoriescustomer satisfaction, Customer service, good customer service, improve customer service

Celebrate and Share Your Customer Service Efforts – with Worms

Posted on Posted onBy Kristina Evey

Customer service and satisfaction consultants often advise clients to share and celebrate our successes.  It’s wonderful when someone on our … Read MoreCelebrate and Share Your Customer Service Efforts – with Worms

Categoriescustomer satisfaction, Customer service

Improve Customer Satisfaction by Avoiding Jargon or Industry Terms

Posted on Posted onBy Kristina Evey

We’ve all done it.  We’ve used acronyms and terms that are specific to our world.  Be it financial, medical, industrial … Read MoreImprove Customer Satisfaction by Avoiding Jargon or Industry Terms

Categoriescultural mindset, Customer loyalty, customer retention, customer satisfaction, Customer service

Help Your Customers – Increase Their Loyalty and Customer Satisfation

Posted on Posted onBy Kristina Evey

Please tell me that you’ve done what I did yesterday….  I went in to the supermarket to just pick up … Read MoreHelp Your Customers – Increase Their Loyalty and Customer Satisfation

Categoriescultural mindset, Customer loyalty, customer retention, customer satisfaction, Customer service, Social media

We Are All in Sales….. Like It or Not

Posted on Posted onBy Kristina Evey

The perception of your company’s customer service is only as strong as it’s weakest link.  Where ever that weak link … Read MoreWe Are All in Sales….. Like It or Not

Categoriescultural mindset, Customer loyalty, customer retention, customer satisfaction

How Much Does a Bad Attitude in Customer Service Cost You?

Posted on Posted onBy Kristina Evey

We’ve all had bad days.  The car wouldn’t start, the kids were slow in getting ready and caused you to … Read MoreHow Much Does a Bad Attitude in Customer Service Cost You?