Lasagne – Should You Pay for It If You Didn’t Order It?

Have you ever purposely put someone in a situation just to see how they handle themselves?  I did this yesterday, … Read MoreLasagne – Should You Pay for It If You Didn’t Order It?

Hospitality Advice on Service – Do You Have Guests or Customers?

Hospitality dictates that customers are “Guests”in our business We all strive to excel in customer experience management.  Judging by my … Read MoreHospitality Advice on Service – Do You Have Guests or Customers?

Tips to Raise Customer Satisfaction in Your Restaurant – It’s All in the Details

You’ve had a long day, you are exhausted, you are hungry, you don’t feel like cooking, so, you decide to … Read MoreTips to Raise Customer Satisfaction in Your Restaurant – It’s All in the Details

Restaurant Cleanliness – More Than Meets the Eye, It’s in the Customer’s Mind

Cleanliness in a restaurant is more important than most people realize. Aside from the obvious health codes and issues, the … Read MoreRestaurant Cleanliness – More Than Meets the Eye, It’s in the Customer’s Mind

Dazzle Your Restaurant Customers With Knowledge – They’ll Be Hungry For More!

For the many restaurant patrons that seek out local restaurants, the driving factor is clear – They want to taste … Read MoreDazzle Your Restaurant Customers With Knowledge – They’ll Be Hungry For More!