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Kristina Evey

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HomePosts tagged Tag: poor customer service

Tag: poor customer service

CategoriesCustomer Experience Management, customer satisfaction, Customer service, good customer service

Poor Customer Service – Whose Fault is It?

Posted on Posted onSeptember 7, 2010By Kristina Evey

Who is to Blame for Poor Customer Service – Management or the Staff Themselves? This was the question posed on … Read MorePoor Customer Service – Whose Fault is It?

3 Comments on Poor Customer Service – Whose Fault is It?Tagscustomer service skills training, management, mid level managers, poor customer service
CategoriesCustomer service

It’s just PLANE ridiculous! This Customer Experience is for the birds!

Posted on Posted onApril 9, 2010By Kristina Evey

Customer Experience for the birds! Here’s a story you don’t hear everyday demonstrating customer service at it’s worst – A … Read MoreIt’s just PLANE ridiculous! This Customer Experience is for the birds!

2 Comments on It’s just PLANE ridiculous! This Customer Experience is for the birds!TagsCustomer service, poor customer service

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