CategoriesCustomer Experience Management, customer satisfaction, Customer service, good customer service Poor Customer Service – Whose Fault is It? Posted on Posted onSeptember 7, 2010By Kristina Evey Who is to Blame for Poor Customer Service – Management or the Staff Themselves? This was the question posed on … Read MorePoor Customer Service – Whose Fault is It?
CategoriesCustomer service It’s just PLANE ridiculous! This Customer Experience is for the birds! Posted on Posted onApril 9, 2010By Kristina Evey Customer Experience for the birds! Here’s a story you don’t hear everyday demonstrating customer service at it’s worst – A … Read MoreIt’s just PLANE ridiculous! This Customer Experience is for the birds!