CategoriesCustomer loyalty, customer retention, Customer service, good customer service, improve customer service Loyal Customer Relationships – Do You Derail It Before You Even Start? Posted on Posted onAugust 30, 2010By Kristina Evey Customer loyalty is developed in many ways, yet they all fall back to one fundamental act – follow up after … Read MoreLoyal Customer Relationships – Do You Derail It Before You Even Start?
CategoriesCustomer Experience Management, customer satisfaction Making the Extra Effort Creates an Experience – Part 2 Posted on Posted onMarch 3, 2010By Kristina Evey Managing the customer experience requires just a little effort and very little cost to make a big difference. It could … Read MoreMaking the Extra Effort Creates an Experience – Part 2