Skip to content
  • LinkedIn
  • Twitter

Kristina Evey

Transforming the Customer Experience

  • Services Offered
  • Podcasts
  • Blog
  • Testimonials
  • Contact
  • Work with Kristina
HomePosts tagged Tag: managing the customer experience

Tag: managing the customer experience

CategoriesCustomer loyalty, customer retention, Customer service, good customer service, improve customer service

Loyal Customer Relationships – Do You Derail It Before You Even Start?

Posted on Posted onAugust 30, 2010By Kristina Evey

Customer loyalty is developed in many ways, yet they all fall back to one fundamental act – follow up after … Read MoreLoyal Customer Relationships – Do You Derail It Before You Even Start?

Leave a comment on Loyal Customer Relationships – Do You Derail It Before You Even Start?Tagscustomer experience, customer follow up, Customer service, loyal customers, managing the customer experience
CategoriesCustomer Experience Management, customer satisfaction

Making the Extra Effort Creates an Experience – Part 2

Posted on Posted onMarch 3, 2010By Kristina Evey

Managing the customer experience requires just a little effort and very little cost to make a big difference.  It could … Read MoreMaking the Extra Effort Creates an Experience – Part 2

5 Comments on Making the Extra Effort Creates an Experience – Part 2TagsCustomer Experience Management, Grand Rapids, JW Marriott, managing the customer experience, MI

Connect to Podcasts

Browse by Topic

  • B2B
  • bad customer service
  • Core Values
  • cultural mindset
  • Culture
  • customer complaints
  • Customer Experience
  • Customer Experience Management
  • customer feedback
  • customer intimacy
  • Customer loyalty
  • customer retention
  • customer satisfaction
  • Customer service
  • customer service training
  • Emotional Intelligence
  • Empathy
  • employee engagement
  • Employee Experience
  • external customers
  • good customer service
  • improve customer service
  • internal customers
  • Journey Mapping
  • Leadership
  • newsletter
  • Onboarding
  • Perceived Value
  • Perception
  • Planning for CX
  • Podcasting
  • sales and marketing
  • Service Recovery
  • Social media
  • Strategy
  • Team
  • Uncategorized
  • upset customers
  • Video

Get Leadership Tips to enhance your CX Success sent directly to your inbox!

Copyright © 2023 Kristina Evey. All Rights Reserved. | Catch Inspire by Catch Themes
Scroll Up