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HomePosts tagged Tag: Lisa Ford

Tag: Lisa Ford

Categoriescustomer satisfaction, Customer service, improve customer service

Improving Customer Service Starts at the Top

Posted on Posted onApril 23, 2010By Kristina Evey

Improving customer service is something all companies and businesses say they focus on.  But do they really?  I find that … Read MoreImproving Customer Service Starts at the Top

2 Comments on Improving Customer Service Starts at the TopTagscustomer service expectations, customer service skills, customer service training, excellent customer service, improving customer service, Leadership, Lisa Ford
Categoriescultural mindset, Customer loyalty, customer retention, customer satisfaction, Customer service

Customer Satisfaction is Your Fault or Your Glory

Posted on Posted onAugust 27, 2009By Kristina Evey

I was recently speaking with someone about the people in their organization and how to increase the drive to deliver … Read MoreCustomer Satisfaction is Your Fault or Your Glory

Leave a comment on Customer Satisfaction is Your Fault or Your GloryTagscultural mindset, customer satisfaction, Customer service, hiring decistions, leadership by example, Lisa Ford, Zappos.com

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