Categoriescustomer satisfaction, Customer service, improve customer service Improving Customer Service Starts at the Top Posted on Posted onApril 23, 2010By Kristina Evey Improving customer service is something all companies and businesses say they focus on. But do they really? I find that … Read MoreImproving Customer Service Starts at the Top
Categoriescultural mindset, Customer loyalty, customer retention, customer satisfaction, Customer service Customer Satisfaction is Your Fault or Your Glory Posted on Posted onAugust 27, 2009By Kristina Evey I was recently speaking with someone about the people in their organization and how to increase the drive to deliver … Read MoreCustomer Satisfaction is Your Fault or Your Glory