CategoriesCustomer Experience Management, internal customers, Leadership Bad Employee Morale Can Kill Customer Service Posted on Posted onFebruary 26, 2013By Kristina Evey Last night as I waited for my daughter at dance class, I joined a group of other moms that were … Read MoreBad Employee Morale Can Kill Customer Service
CategoriesCustomer Experience Management, Customer service, improve customer service Don’t Ruin Customer Service by Blaming Staff Posted on Posted onSeptember 2, 2010By Kristina Evey What do you think when you do business with a place that blames it staff specifically when something goes wrong? … Read MoreDon’t Ruin Customer Service by Blaming Staff
Categoriescustomer satisfaction, Customer service, improve customer service Improving Customer Service Starts at the Top Posted on Posted onApril 23, 2010By Kristina Evey Improving customer service is something all companies and businesses say they focus on. But do they really? I find that … Read MoreImproving Customer Service Starts at the Top
CategoriesCustomer Experience Management, good customer service, improve customer service Are Core Values Important in Customer Experience Management? Posted on Posted onApril 16, 2010By Kristina Evey Just a quick note on the importance of core values in regards to managing the customer experience and improving customer … Read MoreAre Core Values Important in Customer Experience Management?
CategoriesCustomer Experience Management, Customer service, good customer service Communicate with Your Customers to Perfect the Project Plan Posted on Posted onMarch 26, 2010By Kristina Evey Customer experience management often comes down to accountability. In order to be accountable, communication and visibility for your customers seem … Read MoreCommunicate with Your Customers to Perfect the Project Plan
Categoriescultural mindset, Customer service, Leadership Guest Blog Post – The Customer Centric Leader Posted on Posted onJanuary 28, 2010By Kristina Evey Guest Blogger – Jennifer V. Miller Many companies aspire to customer service greatness, but few achieve it. Why? One reason … Read MoreGuest Blog Post – The Customer Centric Leader
