Categoriescultural mindset, Customer Experience Management, customer satisfaction, improve customer service Customer Experience Management – Practice What You Preach Posted on Posted onFebruary 18, 2010By Kristina Evey Dear Employer – Customer Experience Management has been a hot topic around our company lately. You have been giving us … Read MoreCustomer Experience Management – Practice What You Preach
CategoriesCustomer loyalty, customer satisfaction, Customer service The Customer Experience Tells the Story – Good or Bad Posted on Posted onSeptember 10, 2009By Kristina Evey There is an article in the Post Tribune today that proves a very good point – People don’t value your … Read MoreThe Customer Experience Tells the Story – Good or Bad
Categoriescultural mindset, Customer loyalty, customer retention, customer satisfaction, Customer service Customer Satisfaction is Your Fault or Your Glory Posted on Posted onAugust 27, 2009By Kristina Evey I was recently speaking with someone about the people in their organization and how to increase the drive to deliver … Read MoreCustomer Satisfaction is Your Fault or Your Glory