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HomePosts tagged Tag: JW Marriott

Tag: JW Marriott

CategoriesCustomer Experience Management, customer satisfaction

Making the Extra Effort Creates an Experience – Part 2

Posted on Posted onMarch 3, 2010By Kristina Evey

Managing the customer experience requires just a little effort and very little cost to make a big difference.  It could … Read MoreMaking the Extra Effort Creates an Experience – Part 2

5 Comments on Making the Extra Effort Creates an Experience – Part 2TagsCustomer Experience Management, Grand Rapids, JW Marriott, managing the customer experience, MI
CategoriesCustomer Experience Management, customer retention, customer satisfaction, Customer service, good customer service

Making the Extra Effort Creates an Experience – Part 1

Posted on Posted onMarch 2, 2010By Kristina Evey

Making the mundane memorable is the key ingredient in customer experience management. I had the good fortune to attend a … Read MoreMaking the Extra Effort Creates an Experience – Part 1

Leave a comment on Making the Extra Effort Creates an Experience – Part 1Tags50 Most Influential Women, bank, customer experience manage, Customer Experience Management, customer service represe, Grand Rapids Business Journal, Huntington Bank, JW Marriott, west michigan

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