CategoriesCustomer Experience Management, customer satisfaction Making the Extra Effort Creates an Experience – Part 2 Posted on Posted onMarch 3, 2010By Kristina Evey Managing the customer experience requires just a little effort and very little cost to make a big difference. It could … Read MoreMaking the Extra Effort Creates an Experience – Part 2
CategoriesCustomer Experience Management, customer retention, customer satisfaction, Customer service, good customer service Making the Extra Effort Creates an Experience – Part 1 Posted on Posted onMarch 2, 2010By Kristina Evey Making the mundane memorable is the key ingredient in customer experience management. I had the good fortune to attend a … Read MoreMaking the Extra Effort Creates an Experience – Part 1