CategoriesCustomer Experience Management, internal customers, Leadership Bad Employee Morale Can Kill Customer Service Posted on Posted onFebruary 26, 2013By Kristina Evey Last night as I waited for my daughter at dance class, I joined a group of other moms that were … Read MoreBad Employee Morale Can Kill Customer Service
CategoriesCustomer service, internal customers, Leadership Dear Employer, Your Staff Has a Wish List….. Posted on Posted onFebruary 3, 2010By Kristina Evey Dear Employer, It’s us… your staff. You’ve been talking a lot about serving our customers well and doing everything we … Read MoreDear Employer, Your Staff Has a Wish List…..
Categoriescustomer satisfaction, external customers, internal customers Be Customer-Centric: Both Internally and Externally Posted on Posted onFebruary 10, 2009By Kristina Evey Everyone knows the buzzword and implications of being “Customer Centric.” It means to focus on your customers and keep your … Read MoreBe Customer-Centric: Both Internally and Externally
