Considering Customer Satisfaction Issues? Think Long Term and Lifetime Value

When clients are making requests of you, it serves your best business interest to think long term. 5% of your … Read MoreConsidering Customer Satisfaction Issues? Think Long Term and Lifetime Value

Customer Satisfaction – She absolutely Will!!

This is a follow up to my last post which detailed my under-whelming experience in one branch of a large … Read MoreCustomer Satisfaction – She absolutely Will!!

Customer Feedback – Are you listening?

The profitable companies are those that are truly listening to their customers.  Customers will tell you exactly what they like … Read MoreCustomer Feedback – Are you listening?

Think and Grow Rich -Increase Your Customer Satisfaction Levels by Staying in Contact with Your Customers

Staying in contact with your customers has many advantages, both for you and for them. Follow up is an excellent … Read MoreThink and Grow Rich -Increase Your Customer Satisfaction Levels by Staying in Contact with Your Customers

Smaller Retailers CAN Prevail Over Their Larger Competitors with Relationship Building

In this article by John Tozzi, How Small Stores Can Lure Holiday Shoppers printed on September 25, 2008 by CRM … Read MoreSmaller Retailers CAN Prevail Over Their Larger Competitors with Relationship Building

How Much Does a Bad Attitude in Customer Service Cost You?

We’ve all had bad days.  The car wouldn’t start, the kids were slow in getting ready and caused you to … Read MoreHow Much Does a Bad Attitude in Customer Service Cost You?