Train Your Staff to Improve Like Athletes – Continually

When athletes break their own records or win that “big game”, do they stop training for the next event?  No. … Read MoreTrain Your Staff to Improve Like Athletes – Continually

Improving Customer Service – The Three Most Important Things

I recently had the privilege to interview Mark Sanborn, author and speaker about leadership, service strategy and turning the ordinary … Read MoreImproving Customer Service – The Three Most Important Things

Top Ten List to Improve Customer Service and Satisfaction

Dear Customer Service Leader: It’s us, your staff.  You’ve been talking to us lately about how we should focus on … Read MoreTop Ten List to Improve Customer Service and Satisfaction

Improving Customer Service Starts at the Top

Improving customer service is something all companies and businesses say they focus on.  But do they really?  I find that … Read MoreImproving Customer Service Starts at the Top

Are Core Values Important in Customer Experience Management?

Just a quick note on the importance of core values in regards to managing the customer experience and improving customer … Read MoreAre Core Values Important in Customer Experience Management?