Categoriesgood customer service, improve customer service Train Your Staff to Improve Like Athletes – Continually Posted on Posted onSeptember 21, 2010By Kristina Evey When athletes break their own records or win that “big game”, do they stop training for the next event? No. … Read MoreTrain Your Staff to Improve Like Athletes – Continually
CategoriesCustomer Experience Management, Customer service, improve customer service Improving Customer Service – The Three Most Important Things Posted on Posted onAugust 2, 2010By Kristina Evey I recently had the privilege to interview Mark Sanborn, author and speaker about leadership, service strategy and turning the ordinary … Read MoreImproving Customer Service – The Three Most Important Things
Categoriescustomer retention, Customer service, good customer service, improve customer service Customer Service Impacting Stock Performance? Posted on Posted onJuly 27, 2010By Kristina Evey Deliver excellent customer service and experiences, watch your stock value rise! Finance has historically been a bit removed from the … Read MoreCustomer Service Impacting Stock Performance?
CategoriesCustomer Experience Management, Customer service, internal customers, Leadership Top Ten List to Improve Customer Service and Satisfaction Posted on Posted onJune 7, 2010By Kristina Evey Dear Customer Service Leader: It’s us, your staff. You’ve been talking to us lately about how we should focus on … Read MoreTop Ten List to Improve Customer Service and Satisfaction
Categoriescustomer satisfaction, Customer service, improve customer service Improving Customer Service Starts at the Top Posted on Posted onApril 23, 2010By Kristina Evey Improving customer service is something all companies and businesses say they focus on. But do they really? I find that … Read MoreImproving Customer Service Starts at the Top
CategoriesCustomer Experience Management, good customer service, improve customer service Are Core Values Important in Customer Experience Management? Posted on Posted onApril 16, 2010By Kristina Evey Just a quick note on the importance of core values in regards to managing the customer experience and improving customer … Read MoreAre Core Values Important in Customer Experience Management?