CategoriesCustomer Experience Management, customer satisfaction, improve customer service Yawn… I can’t wait to stop helping these customers and leave this place. Posted on Posted onMarch 8, 2010By Kristina Evey Did this really just happen? People, when you are paid to speak to your customers on the phone, please don’t … Read MoreYawn… I can’t wait to stop helping these customers and leave this place.
CategoriesCustomer Experience Management, customer satisfaction, improve customer service Would You Like to Improve the Customer Experience? Posted on Posted onFebruary 22, 2010By Kristina Evey Customer experience management comes down to positively enhancing the feelings that the customer has when they do business with us. … Read MoreWould You Like to Improve the Customer Experience?
Categoriescultural mindset, Customer Experience Management, customer satisfaction, improve customer service Customer Experience Management – Practice What You Preach Posted on Posted onFebruary 18, 2010By Kristina Evey Dear Employer – Customer Experience Management has been a hot topic around our company lately. You have been giving us … Read MoreCustomer Experience Management – Practice What You Preach
Categoriescustomer feedback, Customer loyalty, customer retention, customer satisfaction, Customer service, good customer service Customer Service and Chocolate – The Ideal Combination Posted on Posted onDecember 14, 2009By Kristina Evey Picture yourself taking over a franchise that had developed a reputation for poor service. Can you imagine how disheartening it … Read MoreCustomer Service and Chocolate – The Ideal Combination