CategoriesCustomer Experience Management, Customer service, improve customer service Hospitality Advice on Service – Do You Have Guests or Customers? Posted on Posted onFebruary 24, 2010By Kristina Evey Hospitality dictates that customers are “Guests”in our business We all strive to excel in customer experience management. Judging by my … Read MoreHospitality Advice on Service – Do You Have Guests or Customers?