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Kristina Evey

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HomePosts tagged Tag: Grand Rapids

Tag: Grand Rapids

CategoriesCustomer Experience Management, customer satisfaction

Making the Extra Effort Creates an Experience – Part 2

Posted on Posted onMarch 3, 2010By Kristina Evey

Managing the customer experience requires just a little effort and very little cost to make a big difference.  It could … Read MoreMaking the Extra Effort Creates an Experience – Part 2

5 Comments on Making the Extra Effort Creates an Experience – Part 2TagsCustomer Experience Management, Grand Rapids, JW Marriott, managing the customer experience, MI
CategoriesCustomer loyalty, customer retention, customer satisfaction, Customer service

Be Your Customer – Try Your Products and Services and Increase Service and Satisfaction

Posted on Posted onApril 28, 2009By Kristina Evey

I was having lunch today at the Louis Betton Steakhouse in Grand Rapids, MI.  I asked the server about a … Read MoreBe Your Customer – Try Your Products and Services and Increase Service and Satisfaction

Leave a comment on Be Your Customer – Try Your Products and Services and Increase Service and SatisfactionTagscertainty, customer retention, customer satisfaction, Customer service, Grand Rapids, Louis Betton, MI

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