CategoriesCustomer Experience Management, customer satisfaction Making the Extra Effort Creates an Experience – Part 2 Posted on Posted onMarch 3, 2010By Kristina Evey Managing the customer experience requires just a little effort and very little cost to make a big difference. It could … Read MoreMaking the Extra Effort Creates an Experience – Part 2
CategoriesCustomer loyalty, customer retention, customer satisfaction, Customer service Be Your Customer – Try Your Products and Services and Increase Service and Satisfaction Posted on Posted onApril 28, 2009By Kristina Evey I was having lunch today at the Louis Betton Steakhouse in Grand Rapids, MI. I asked the server about a … Read MoreBe Your Customer – Try Your Products and Services and Increase Service and Satisfaction