CategoriesCustomer service, upset customers Empathy Counts with Upset Customers Posted on Posted onOctober 14, 2010By Kristina Evey Managing upset customers revolves around one thing – empathy. Instead of offering solutions first, identify with your customer and recognize … Read MoreEmpathy Counts with Upset Customers
Categoriescustomer satisfaction, Customer service, good customer service Trying to be Nice CAN Cause Distress Posted on Posted onMay 24, 2010By Kristina Evey I gave a presentation on communication last week and had an interesting conversation regarding the use of words when we … Read MoreTrying to be Nice CAN Cause Distress