Categoriescultural mindset, Customer loyalty, customer retention, customer satisfaction, Customer service, good customer service Customer Satisfaction and Retention Should Be Your Focus in 2009 Posted on Posted onJanuary 19, 2009By Kristina Evey More important, cuts should never negatively impact the customer. In fact, Molloy said, in a time like this, it’s critical … Read MoreCustomer Satisfaction and Retention Should Be Your Focus in 2009