The Customer Experience Tells the Story – Good or Bad

There is an article in the Post Tribune today that proves a very good point – People don’t value your … Read MoreThe Customer Experience Tells the Story – Good or Bad

Customer Satisfaction is Your Fault or Your Glory

I was recently speaking with someone about the people in their organization and how to increase the drive to deliver … Read MoreCustomer Satisfaction is Your Fault or Your Glory

Great Follow Up Example that Increased Customer Satisfaction

The other day, I ordered some nutritional supplements from a source that was recommended to me, Prograde Nutrition. I had … Read MoreGreat Follow Up Example that Increased Customer Satisfaction

Make the Ordinary Customer Experience Unforgettable!

How many weddings have you attended that follow roughly the same routine?  The guests gather in the church or wedding … Read MoreMake the Ordinary Customer Experience Unforgettable!

Do Your Core Values Result in Customer Satisfaction and Service?

Core Values – many of us have heard the term, but do we really know what they are or mean?  … Read MoreDo Your Core Values Result in Customer Satisfaction and Service?

Customer Care Increases Satisfaction and Profits

“Customers will be quick to drop services that don’t meet their standards, so providers need to go above and beyond … Read MoreCustomer Care Increases Satisfaction and Profits

Your Customer Satisfaction is Dependent Upon Your Relationship with Them

Why do you currently bank where you do?  Is it because you have a relationship with a particular banker?  Why … Read MoreYour Customer Satisfaction is Dependent Upon Your Relationship with Them

Considering Customer Satisfaction Issues? Think Long Term and Lifetime Value

When clients are making requests of you, it serves your best business interest to think long term. 5% of your … Read MoreConsidering Customer Satisfaction Issues? Think Long Term and Lifetime Value

Tips to Raise Customer Satisfaction in Your Restaurant – It’s All in the Details

You’ve had a long day, you are exhausted, you are hungry, you don’t feel like cooking, so, you decide to … Read MoreTips to Raise Customer Satisfaction in Your Restaurant – It’s All in the Details

What Gives “Gym Goers” More Customer Satisfaction?

There are more health clubs available than ever before to help people achieve their health and fitness goals. But, why … Read MoreWhat Gives “Gym Goers” More Customer Satisfaction?

What Does it Take for Customer Satisfaction? Service with a Smile!

I went to my local mall today to do some last minute shopping.  As I was passing through JC Penny … Read MoreWhat Does it Take for Customer Satisfaction? Service with a Smile!

Dazzle Your Restaurant Customers With Knowledge – They’ll Be Hungry For More!

For the many restaurant patrons that seek out local restaurants, the driving factor is clear – They want to taste … Read MoreDazzle Your Restaurant Customers With Knowledge – They’ll Be Hungry For More!

Customer Satisfaction – She absolutely Will!!

This is a follow up to my last post which detailed my under-whelming experience in one branch of a large … Read MoreCustomer Satisfaction – She absolutely Will!!

Be Your Customer – Try Your Products and Services and Increase Service and Satisfaction

I was having lunch today at the Louis Betton Steakhouse in Grand Rapids, MI.  I asked the server about a … Read MoreBe Your Customer – Try Your Products and Services and Increase Service and Satisfaction