CategoriesCustomer Experience Management, customer service training Customer Service Week – 5 Tips in 5 Days! Posted on Posted onOctober 7, 2013October 7, 2013By Kristina Evey The First of Five Tips for Customer Service Week So I’m thinking that it’s wonderful to have Customer Service Week … Read MoreCustomer Service Week – 5 Tips in 5 Days!
Categoriescustomer satisfaction, Customer service, Uncategorized Who Is Your Biggest Competitor? It’s Not Who You Think… Posted on Posted onSeptember 30, 2013September 30, 2013By Kristina Evey When working with companies that are focused on getting new customers, I always ask them who their biggest competitor is. … Read MoreWho Is Your Biggest Competitor? It’s Not Who You Think…
CategoriesCustomer Experience Management, Customer loyalty, customer retention, customer satisfaction, Customer service Straight Talk on Customer Service from Larry Winget Posted on Posted onSeptember 27, 2012By Kristina Evey Call It Customer Service, Customer Satisfaction, or Customer Loyalty. We’ve all just made it too complicated according to Larry Winget. … Read MoreStraight Talk on Customer Service from Larry Winget
CategoriesCustomer Experience Management, Customer service Customer Service Issues? Try Managing the Customer’s Expectations Posted on Posted onSeptember 16, 2010By Kristina Evey Not adequately managing the expectations of the customer can have a negative impact on their decision to do business with … Read MoreCustomer Service Issues? Try Managing the Customer’s Expectations
CategoriesCustomer Experience Management, Customer loyalty, Customer service, sales and marketing Is Customer Loyalty Unattainable? Posted on Posted onSeptember 9, 2010By Kristina Evey I was asked to review an article post written by a colleague in my field. The premise was that customer … Read MoreIs Customer Loyalty Unattainable?
CategoriesCustomer loyalty, customer retention, Customer service, good customer service, improve customer service Loyal Customer Relationships – Do You Derail It Before You Even Start? Posted on Posted onAugust 30, 2010By Kristina Evey Customer loyalty is developed in many ways, yet they all fall back to one fundamental act – follow up after … Read MoreLoyal Customer Relationships – Do You Derail It Before You Even Start?
CategoriesCustomer service, good customer service Telephone Skills Relating to Customer Service Posted on Posted onAugust 27, 2010By Kristina Evey Can customer satisfaction and retention really be impacted by the telephone skills we display? Using the phone for business is … Read MoreTelephone Skills Relating to Customer Service
CategoriesCustomer Experience Management, customer retention, customer satisfaction, good customer service Customer Satisfaction and Service Lessons Taught by my Hairdresser Posted on Posted onJuly 15, 2010By Kristina Evey As I was leaving my hair appointment yesterday, I wished I could send big businesses to Mary to learn about … Read MoreCustomer Satisfaction and Service Lessons Taught by my Hairdresser
Categoriescultural mindset, Customer Experience Management, good customer service How to Make Your Customers WANT to Give You Money Posted on Posted onJune 18, 2010By Kristina Evey I’m thrilled to present a guest blog post from one of my favorite sites www.FlyingPigCommunications.com and speaks directly to the … Read MoreHow to Make Your Customers WANT to Give You Money
CategoriesCustomer service, good customer service Complete the Puzzle for Better Customer Service Posted on Posted onMay 18, 2010By Kristina Evey I recently had an issue where I needed to hire an expert to fix the problem. It was a technical … Read MoreComplete the Puzzle for Better Customer Service
CategoriesCustomer service It’s just PLANE ridiculous! This Customer Experience is for the birds! Posted on Posted onApril 9, 2010By Kristina Evey Customer Experience for the birds! Here’s a story you don’t hear everyday demonstrating customer service at it’s worst – A … Read MoreIt’s just PLANE ridiculous! This Customer Experience is for the birds!
CategoriesCustomer Experience Management, customer satisfaction, Customer service, good customer service, improve customer service Don’t Get Disconnected from Your Customer’s Experience Posted on Posted onApril 6, 2010By Kristina Evey 80% of companies believe they deliver a superior Customer Experience; however, only 8% of their customers agree. Clearly, here is … Read MoreDon’t Get Disconnected from Your Customer’s Experience
CategoriesCustomer service, internal customers, Leadership Dear Employer, Your Staff Has a Wish List….. Posted on Posted onFebruary 3, 2010By Kristina Evey Dear Employer, It’s us… your staff. You’ve been talking a lot about serving our customers well and doing everything we … Read MoreDear Employer, Your Staff Has a Wish List…..
Categoriescustomer satisfaction, Customer service, good customer service Who Comes First – the Physical Customer or the Phone Customer? Posted on Posted onJanuary 27, 2010By Kristina Evey Suppose you were to walk into a dry-cleaner and the clerk is on the phone with another customer. You put … Read MoreWho Comes First – the Physical Customer or the Phone Customer?
Categoriescustomer feedback, Customer loyalty, customer retention, customer satisfaction Give the People What They Want! Posted on Posted onJanuary 20, 2010By Kristina Evey How many products are there out in the world for us to use and consume? Trillions, if not more. How … Read MoreGive the People What They Want!
Categoriescustomer satisfaction, Customer service Would Your Business Thrive if You Only Served 70% of Your Customers? Posted on Posted onJanuary 7, 2010By Kristina Evey A recent article in the Associate Press stated that the IRS is aiming to only serve 7 out of 10 … Read MoreWould Your Business Thrive if You Only Served 70% of Your Customers?
Categoriescultural mindset, customer satisfaction, Customer service, good customer service Offer to Make Your Customer’s Load a Bit Lighter Posted on Posted onNovember 13, 2009By Kristina Evey Yesterday I had two great customer service experiences. Two completely different scenarios, but the same premise of providing excellent customer … Read MoreOffer to Make Your Customer’s Load a Bit Lighter
CategoriesCustomer loyalty, customer satisfaction, Customer service, good customer service Support Your Staff – Your Customer Satisfaction Depends on it! Posted on Posted onNovember 3, 2009By Kristina Evey Yesterday, I was shopping at one of my favorite department stores, Kohls. I frequently shop there because their selection is … Read MoreSupport Your Staff – Your Customer Satisfaction Depends on it!
Categoriescustomer satisfaction, Customer service, good customer service Make Your Customers Happy by Helping Out in a Bad Situation Posted on Posted onOctober 22, 2009By Kristina Evey To continue the story of the extended Vegas stay………. Upon discovering that we had missed our plane check in time … Read MoreMake Your Customers Happy by Helping Out in a Bad Situation
Categoriescustomer satisfaction, Customer service Improving Customer Service with Apologies Instead of Cash Posted on Posted onSeptember 21, 2009By Kristina Evey There is an article posted today on www.dailymail.co.uk that will be surprising to many. It states that when resolving a … Read MoreImproving Customer Service with Apologies Instead of Cash
