What Responsiblity Does the Customer Have in Service?

Are customers responsible for the service they receive? Unless you’ve been living in a literal cave for the past few … Read MoreWhat Responsiblity Does the Customer Have in Service?

Improving Customer Service Starts at the Top

Improving customer service is something all companies and businesses say they focus on.  But do they really?  I find that … Read MoreImproving Customer Service Starts at the Top

Customer Service and Chocolate – The Ideal Combination

Picture yourself taking over a franchise that had developed a reputation for poor service. Can you imagine how disheartening it … Read MoreCustomer Service and Chocolate – The Ideal Combination

Tips to Raise Customer Satisfaction in Your Restaurant – It’s All in the Details

You’ve had a long day, you are exhausted, you are hungry, you don’t feel like cooking, so, you decide to … Read MoreTips to Raise Customer Satisfaction in Your Restaurant – It’s All in the Details

Dazzle Your Restaurant Customers With Knowledge – They’ll Be Hungry For More!

For the many restaurant patrons that seek out local restaurants, the driving factor is clear – They want to taste … Read MoreDazzle Your Restaurant Customers With Knowledge – They’ll Be Hungry For More!

Being Customer Centric – Good Customer Service Equals High Customer Satisfaction

I receive the “Simple Truths” newsletter and glean so many practical business and life lessons from it.  Here is an … Read MoreBeing Customer Centric – Good Customer Service Equals High Customer Satisfaction

Informed Teams Result in Happy Customers!

The best way to have your team members and associates truly be able to answer questions from your customers is … Read MoreInformed Teams Result in Happy Customers!

Businesses Grow by Distinguising Their Level of Service

It is so important to recognize that the level of customer service that your organization provides will play a huge … Read MoreBusinesses Grow by Distinguising Their Level of Service

Establishing Superior Customer Service is a PROCESS, not an Event

In speaking with many companies, I am frequently told “Oh, we have customer service under control. We put our staff … Read MoreEstablishing Superior Customer Service is a PROCESS, not an Event