CategoriesCustomer Experience Management, Customer service, good customer service What Responsiblity Does the Customer Have in Service? Posted on Posted onAugust 11, 2010By Kristina Evey Are customers responsible for the service they receive? Unless you’ve been living in a literal cave for the past few … Read MoreWhat Responsiblity Does the Customer Have in Service?
Categoriescustomer satisfaction, Customer service, improve customer service Improving Customer Service Starts at the Top Posted on Posted onApril 23, 2010By Kristina Evey Improving customer service is something all companies and businesses say they focus on. But do they really? I find that … Read MoreImproving Customer Service Starts at the Top
Categoriescustomer feedback, Customer loyalty, customer retention, customer satisfaction, Customer service, good customer service Customer Service and Chocolate – The Ideal Combination Posted on Posted onDecember 14, 2009By Kristina Evey Picture yourself taking over a franchise that had developed a reputation for poor service. Can you imagine how disheartening it … Read MoreCustomer Service and Chocolate – The Ideal Combination
CategoriesCustomer loyalty, customer retention, customer satisfaction, Customer service Tips to Raise Customer Satisfaction in Your Restaurant – It’s All in the Details Posted on Posted onJune 16, 2009By Kristina Evey You’ve had a long day, you are exhausted, you are hungry, you don’t feel like cooking, so, you decide to … Read MoreTips to Raise Customer Satisfaction in Your Restaurant – It’s All in the Details
CategoriesCustomer loyalty, customer retention, customer satisfaction, good customer service Dazzle Your Restaurant Customers With Knowledge – They’ll Be Hungry For More! Posted on Posted onJune 2, 2009By Kristina Evey For the many restaurant patrons that seek out local restaurants, the driving factor is clear – They want to taste … Read MoreDazzle Your Restaurant Customers With Knowledge – They’ll Be Hungry For More!
Categoriescultural mindset, Customer loyalty, customer retention, customer satisfaction, Customer service, good customer service Being Customer Centric – Good Customer Service Equals High Customer Satisfaction Posted on Posted onMarch 4, 2009By Kristina Evey I receive the “Simple Truths” newsletter and glean so many practical business and life lessons from it. Here is an … Read MoreBeing Customer Centric – Good Customer Service Equals High Customer Satisfaction
Categoriescultural mindset, Customer loyalty, customer retention, customer satisfaction, Customer service, good customer service Informed Teams Result in Happy Customers! Posted on Posted onFebruary 2, 2009By Kristina Evey The best way to have your team members and associates truly be able to answer questions from your customers is … Read MoreInformed Teams Result in Happy Customers!
Categoriescultural mindset, Customer loyalty, customer retention, customer satisfaction, Customer service, good customer service Businesses Grow by Distinguising Their Level of Service Posted on Posted onJanuary 22, 2009By Kristina Evey It is so important to recognize that the level of customer service that your organization provides will play a huge … Read MoreBusinesses Grow by Distinguising Their Level of Service
Categoriescultural mindset, Customer loyalty, customer retention, customer satisfaction Establishing Superior Customer Service is a PROCESS, not an Event Posted on Posted onAugust 23, 2008By Kristina Evey In speaking with many companies, I am frequently told “Oh, we have customer service under control. We put our staff … Read MoreEstablishing Superior Customer Service is a PROCESS, not an Event