CategoriesCustomer Experience Management, customer satisfaction, good customer service The Impact of Teamwork in Customer Experience Management Posted on Posted onApril 12, 2010By Kristina Evey In your ideal customer centric culture, consider how are your teams and staff working together. They hand off the task … Read MoreThe Impact of Teamwork in Customer Experience Management
Categoriescultural mindset, Customer loyalty, customer retention, customer satisfaction, Customer service Help Your Customers – Increase Their Loyalty and Customer Satisfation Posted on Posted onMarch 20, 2009By Kristina Evey Please tell me that you’ve done what I did yesterday…. I went in to the supermarket to just pick up … Read MoreHelp Your Customers – Increase Their Loyalty and Customer Satisfation
Categoriescultural mindset, Customer loyalty, customer retention, customer satisfaction Establishing Superior Customer Service is a PROCESS, not an Event Posted on Posted onAugust 23, 2008By Kristina Evey In speaking with many companies, I am frequently told “Oh, we have customer service under control. We put our staff … Read MoreEstablishing Superior Customer Service is a PROCESS, not an Event