Customer Service Skills Make an Impact on Profits

Small business owners are recognizing that delivering excellent customer service impacts their bottom line. I was at a business conference … Read MoreCustomer Service Skills Make an Impact on Profits

Are Thank You Notes to Business Customers Silly?

Last weekend, I ran a 5K and it was very apparent that I needed new running shoes. Being that I’m … Read MoreAre Thank You Notes to Business Customers Silly?

Improving Customer Service Starts at the Top

Improving customer service is something all companies and businesses say they focus on.  But do they really?  I find that … Read MoreImproving Customer Service Starts at the Top

Lasagne – Should You Pay for It If You Didn’t Order It?

Have you ever purposely put someone in a situation just to see how they handle themselves?  I did this yesterday, … Read MoreLasagne – Should You Pay for It If You Didn’t Order It?

Dear Employer, Your Staff Has a Wish List…..

Dear Employer, It’s us… your staff.  You’ve been talking a lot about serving our customers well and doing everything we … Read MoreDear Employer, Your Staff Has a Wish List…..

Good Customer Service Can Grow Your Business, Even in a Down Economy

When I’m first approached to coach a client or give a presentation on customer service, people often ask me what … Read MoreGood Customer Service Can Grow Your Business, Even in a Down Economy