CategoriesCustomer Experience Management, customer retention, Customer service, good customer service, improve customer service Customer Service Skills Make an Impact on Profits Posted on Posted onAugust 24, 2010By Kristina Evey Small business owners are recognizing that delivering excellent customer service impacts their bottom line. I was at a business conference … Read MoreCustomer Service Skills Make an Impact on Profits
CategoriesCustomer Experience Management, Customer loyalty, customer satisfaction, Customer service, good customer service Are Thank You Notes to Business Customers Silly? Posted on Posted onJune 17, 2010By Kristina Evey Last weekend, I ran a 5K and it was very apparent that I needed new running shoes. Being that I’m … Read MoreAre Thank You Notes to Business Customers Silly?
Categoriescustomer satisfaction, Customer service, improve customer service Improving Customer Service Starts at the Top Posted on Posted onApril 23, 2010By Kristina Evey Improving customer service is something all companies and businesses say they focus on. But do they really? I find that … Read MoreImproving Customer Service Starts at the Top
CategoriesCustomer Experience Management, customer satisfaction, improve customer service Lasagne – Should You Pay for It If You Didn’t Order It? Posted on Posted onMarch 17, 2010By Kristina Evey Have you ever purposely put someone in a situation just to see how they handle themselves? I did this yesterday, … Read MoreLasagne – Should You Pay for It If You Didn’t Order It?
CategoriesCustomer service, internal customers, Leadership Dear Employer, Your Staff Has a Wish List….. Posted on Posted onFebruary 3, 2010By Kristina Evey Dear Employer, It’s us… your staff. You’ve been talking a lot about serving our customers well and doing everything we … Read MoreDear Employer, Your Staff Has a Wish List…..
CategoriesCustomer loyalty, customer satisfaction, Customer service Good Customer Service Can Grow Your Business, Even in a Down Economy Posted on Posted onJanuary 21, 2010By Kristina Evey When I’m first approached to coach a client or give a presentation on customer service, people often ask me what … Read MoreGood Customer Service Can Grow Your Business, Even in a Down Economy