Categoriesgood customer service, improve customer service Train Your Staff to Improve Like Athletes – Continually Posted on Posted onSeptember 21, 2010By Kristina Evey When athletes break their own records or win that “big game”, do they stop training for the next event? No. … Read MoreTrain Your Staff to Improve Like Athletes – Continually
CategoriesCustomer Experience Management, customer satisfaction, Customer service, good customer service Poor Customer Service – Whose Fault is It? Posted on Posted onSeptember 7, 2010By Kristina Evey Who is to Blame for Poor Customer Service – Management or the Staff Themselves? This was the question posed on … Read MorePoor Customer Service – Whose Fault is It?