Improving Customer Service Starts at the Top

Improving customer service is something all companies and businesses say they focus on.  But do they really?  I find that … Read MoreImproving Customer Service Starts at the Top

Want to Improve Your Customer Experience? Say It Like You Mean It!

I made a call to an office today and was greeted with the most droll sounding phone receptionist – “XYZ’s … Read MoreWant to Improve Your Customer Experience? Say It Like You Mean It!

Set the Expectation for Quality Customer Service

Dear Manager, In order for us to better understand how to improve the customer service that we are delivering, we … Read MoreSet the Expectation for Quality Customer Service