CategoriesCustomer Experience Management, customer service training Customer Service Week – 5 Tips in 5 Days! Posted on Posted onOctober 7, 2013October 7, 2013By Kristina Evey The First of Five Tips for Customer Service Week So I’m thinking that it’s wonderful to have Customer Service Week … Read MoreCustomer Service Week – 5 Tips in 5 Days!
CategoriesCustomer service What Can Customer Feedback Tell You? Posted on Posted onOctober 12, 2012December 12, 2012By Kristina Evey Customer feedback is worth it’s weight in GOLD Can I give you some constructive feedback? These words are a gift … Read MoreWhat Can Customer Feedback Tell You?
CategoriesCustomer Experience Management, customer satisfaction, good customer service EVERYTHING Counts in Customer Satisfaction Posted on Posted onJuly 30, 2010By Kristina Evey The other day my husband and I were driving down the street and we passed a local oil & lube … Read MoreEVERYTHING Counts in Customer Satisfaction
CategoriesCustomer Experience Management, customer retention, customer satisfaction, good customer service Customer Satisfaction and Service Lessons Taught by my Hairdresser Posted on Posted onJuly 15, 2010By Kristina Evey As I was leaving my hair appointment yesterday, I wished I could send big businesses to Mary to learn about … Read MoreCustomer Satisfaction and Service Lessons Taught by my Hairdresser
CategoriesCustomer Experience Management, good customer service, improve customer service Are Core Values Important in Customer Experience Management? Posted on Posted onApril 16, 2010By Kristina Evey Just a quick note on the importance of core values in regards to managing the customer experience and improving customer … Read MoreAre Core Values Important in Customer Experience Management?
CategoriesCustomer loyalty, customer satisfaction, Customer service How to Turn Customer Problems into a Delight Posted on Posted onApril 8, 2010By Kristina Evey I recently gave a webinar to a local malpractice insurance carrier’s clients. The subject was a template process to handle … Read MoreHow to Turn Customer Problems into a Delight
CategoriesCustomer Experience Management, customer satisfaction, Customer service, good customer service, improve customer service Don’t Get Disconnected from Your Customer’s Experience Posted on Posted onApril 6, 2010By Kristina Evey 80% of companies believe they deliver a superior Customer Experience; however, only 8% of their customers agree. Clearly, here is … Read MoreDon’t Get Disconnected from Your Customer’s Experience
CategoriesCustomer Experience Management, customer satisfaction, improve customer service Would You Like to Improve the Customer Experience? Posted on Posted onFebruary 22, 2010By Kristina Evey Customer experience management comes down to positively enhancing the feelings that the customer has when they do business with us. … Read MoreWould You Like to Improve the Customer Experience?
CategoriesCustomer service, internal customers, Leadership Dear Employer, Your Staff Has a Wish List….. Posted on Posted onFebruary 3, 2010By Kristina Evey Dear Employer, It’s us… your staff. You’ve been talking a lot about serving our customers well and doing everything we … Read MoreDear Employer, Your Staff Has a Wish List…..
Categoriescustomer satisfaction, Customer service Would Your Business Thrive if You Only Served 70% of Your Customers? Posted on Posted onJanuary 7, 2010By Kristina Evey A recent article in the Associate Press stated that the IRS is aiming to only serve 7 out of 10 … Read MoreWould Your Business Thrive if You Only Served 70% of Your Customers?
Categoriescustomer retention, customer satisfaction, Customer service The MOST Important Customer Service Skill – SMILE Posted on Posted onJanuary 6, 2010May 12, 2015By Kristina Evey It’s interesting that I get a standard response when I ask people what they appreciate the most about doing business … Read MoreThe MOST Important Customer Service Skill – SMILE
Categoriescustomer feedback, Customer loyalty, customer retention, customer satisfaction, Customer service, good customer service Customer Service and Chocolate – The Ideal Combination Posted on Posted onDecember 14, 2009By Kristina Evey Picture yourself taking over a franchise that had developed a reputation for poor service. Can you imagine how disheartening it … Read MoreCustomer Service and Chocolate – The Ideal Combination
Categoriescultural mindset, customer satisfaction, Customer service, good customer service Offer to Make Your Customer’s Load a Bit Lighter Posted on Posted onNovember 13, 2009By Kristina Evey Yesterday I had two great customer service experiences. Two completely different scenarios, but the same premise of providing excellent customer … Read MoreOffer to Make Your Customer’s Load a Bit Lighter
Categoriescustomer satisfaction, Customer service Improve Customer Satisfaction by Avoiding Jargon or Industry Terms Posted on Posted onNovember 4, 2009By Kristina Evey We’ve all done it. We’ve used acronyms and terms that are specific to our world. Be it financial, medical, industrial … Read MoreImprove Customer Satisfaction by Avoiding Jargon or Industry Terms
CategoriesCustomer loyalty, customer satisfaction, Customer service, good customer service Support Your Staff – Your Customer Satisfaction Depends on it! Posted on Posted onNovember 3, 2009By Kristina Evey Yesterday, I was shopping at one of my favorite department stores, Kohls. I frequently shop there because their selection is … Read MoreSupport Your Staff – Your Customer Satisfaction Depends on it!
Categoriescustomer satisfaction, Customer service, good customer service Make Your Customers Happy by Helping Out in a Bad Situation Posted on Posted onOctober 22, 2009By Kristina Evey To continue the story of the extended Vegas stay………. Upon discovering that we had missed our plane check in time … Read MoreMake Your Customers Happy by Helping Out in a Bad Situation
Categoriescustomer retention, customer satisfaction, Customer service The Farewell is Just as Important as the Hello Posted on Posted onOctober 8, 2009April 25, 2019By Kristina Evey I was just interviewed for an article for National Oil & Lube News about the importance of the proper farewell … Read MoreThe Farewell is Just as Important as the Hello
Categoriescustomer satisfaction Treat Your Customers Well – But ONLY for This ONE Week! Posted on Posted onOctober 6, 2009By Kristina Evey In case you aren’t aware, this is Customer Service Week. No, you don’t need to go out and buy your … Read MoreTreat Your Customers Well – But ONLY for This ONE Week!
Categoriescustomer satisfaction, Customer service Improving Customer Service with Apologies Instead of Cash Posted on Posted onSeptember 21, 2009By Kristina Evey There is an article posted today on www.dailymail.co.uk that will be surprising to many. It states that when resolving a … Read MoreImproving Customer Service with Apologies Instead of Cash
Categoriescustomer retention, customer satisfaction, Customer service Are Your Customers in the “Waiting Room?” Posted on Posted onSeptember 16, 2009By Kristina Evey The other day I had an appointment for my yearly physical. I have been seeing this physician for many years … Read MoreAre Your Customers in the “Waiting Room?”
