CategoriesCustomer service What Can Customer Feedback Tell You? Posted on Posted onOctober 12, 2012December 12, 2012By Kristina Evey Customer feedback is worth it’s weight in GOLD Can I give you some constructive feedback? These words are a gift … Read MoreWhat Can Customer Feedback Tell You?
CategoriesCustomer Experience Management, Customer service Customer Service Issues? Try Managing the Customer’s Expectations Posted on Posted onSeptember 16, 2010By Kristina Evey Not adequately managing the expectations of the customer can have a negative impact on their decision to do business with … Read MoreCustomer Service Issues? Try Managing the Customer’s Expectations
Categoriescustomer retention, customer satisfaction, Customer service, good customer service 5 Star Customer Service at the Apple Orchard Posted on Posted onSeptember 3, 2010By Kristina Evey Small businesses have just as much to gain by superior customer service as large companies do. I was out today … Read More5 Star Customer Service at the Apple Orchard
Categoriescustomer retention, customer satisfaction, external customers, good customer service, Leadership Set the Expectation for Quality Customer Service Posted on Posted onFebruary 9, 2010By Kristina Evey Dear Manager, In order for us to better understand how to improve the customer service that we are delivering, we … Read MoreSet the Expectation for Quality Customer Service
CategoriesCustomer service, internal customers, Leadership Dear Employer, Your Staff Has a Wish List….. Posted on Posted onFebruary 3, 2010By Kristina Evey Dear Employer, It’s us… your staff. You’ve been talking a lot about serving our customers well and doing everything we … Read MoreDear Employer, Your Staff Has a Wish List…..
Categoriescustomer retention, customer satisfaction, Customer service The Farewell is Just as Important as the Hello Posted on Posted onOctober 8, 2009April 25, 2019By Kristina Evey I was just interviewed for an article for National Oil & Lube News about the importance of the proper farewell … Read MoreThe Farewell is Just as Important as the Hello
Categoriescultural mindset, customer retention, customer satisfaction, Customer service Do Your Core Values Result in Customer Satisfaction and Service? Posted on Posted onJuly 8, 2009By Kristina Evey Core Values – many of us have heard the term, but do we really know what they are or mean? … Read MoreDo Your Core Values Result in Customer Satisfaction and Service?
Categoriescustomer retention, customer satisfaction, Customer service Customer Care Increases Satisfaction and Profits Posted on Posted onJune 30, 2009By Kristina Evey “Customers will be quick to drop services that don’t meet their standards, so providers need to go above and beyond … Read MoreCustomer Care Increases Satisfaction and Profits
CategoriesCustomer loyalty, customer retention, customer satisfaction, Customer service Considering Customer Satisfaction Issues? Think Long Term and Lifetime Value Posted on Posted onJune 17, 2009By Kristina Evey When clients are making requests of you, it serves your best business interest to think long term. 5% of your … Read MoreConsidering Customer Satisfaction Issues? Think Long Term and Lifetime Value
CategoriesCustomer loyalty, customer retention, customer satisfaction, Customer service Tips to Raise Customer Satisfaction in Your Restaurant – It’s All in the Details Posted on Posted onJune 16, 2009By Kristina Evey You’ve had a long day, you are exhausted, you are hungry, you don’t feel like cooking, so, you decide to … Read MoreTips to Raise Customer Satisfaction in Your Restaurant – It’s All in the Details
Categoriescultural mindset, Customer loyalty, customer retention, customer satisfaction, Customer service Do You Tolerate Bad Service? Posted on Posted onJune 11, 2009By Kristina Evey If you have staff in your organization that are providing poor service, you have two options – provide them the … Read MoreDo You Tolerate Bad Service?
Categoriescultural mindset, customer retention, customer satisfaction, Customer service What Does it Take for Customer Satisfaction? Service with a Smile! Posted on Posted onJune 4, 2009By Kristina Evey I went to my local mall today to do some last minute shopping. As I was passing through JC Penny … Read MoreWhat Does it Take for Customer Satisfaction? Service with a Smile!
CategoriesCustomer loyalty, customer retention, customer satisfaction, good customer service Dazzle Your Restaurant Customers With Knowledge – They’ll Be Hungry For More! Posted on Posted onJune 2, 2009By Kristina Evey For the many restaurant patrons that seek out local restaurants, the driving factor is clear – They want to taste … Read MoreDazzle Your Restaurant Customers With Knowledge – They’ll Be Hungry For More!
Categoriescultural mindset, Customer loyalty, customer retention, customer satisfaction, Customer service Customer Satisfaction – She absolutely Will!! Posted on Posted onMay 13, 2009By Kristina Evey This is a follow up to my last post which detailed my under-whelming experience in one branch of a large … Read MoreCustomer Satisfaction – She absolutely Will!!
CategoriesCustomer loyalty, customer retention, customer satisfaction, Customer service Be Your Customer – Try Your Products and Services and Increase Service and Satisfaction Posted on Posted onApril 28, 2009By Kristina Evey I was having lunch today at the Louis Betton Steakhouse in Grand Rapids, MI. I asked the server about a … Read MoreBe Your Customer – Try Your Products and Services and Increase Service and Satisfaction
Categoriescustomer feedback, customer retention, customer satisfaction, Customer service Customer Feedback – Are you listening? Posted on Posted onApril 15, 2009By Kristina Evey The profitable companies are those that are truly listening to their customers. Customers will tell you exactly what they like … Read MoreCustomer Feedback – Are you listening?
Categoriescultural mindset, Customer loyalty, customer retention, customer satisfaction, Customer service Help Your Customers – Increase Their Loyalty and Customer Satisfation Posted on Posted onMarch 20, 2009By Kristina Evey Please tell me that you’ve done what I did yesterday…. I went in to the supermarket to just pick up … Read MoreHelp Your Customers – Increase Their Loyalty and Customer Satisfation
Categoriescustomer retention, customer satisfaction, Customer service, good customer service Increase Customer Satisfaction and Give Them What They Really Want Posted on Posted onMarch 11, 2009By Kristina Evey So many businesses today are understandably worried about staying in business, but they don’t know where to get the information … Read MoreIncrease Customer Satisfaction and Give Them What They Really Want
Categoriescultural mindset, customer retention, customer satisfaction, Customer service “Friendliness” Ranks High for Customer Satisfaction Posted on Posted onFebruary 24, 2009By Kristina Evey When making hiring decisions within your organization, be sure to consider the “friendliness factor.” Customers make their purchasing decisions based … Read More“Friendliness” Ranks High for Customer Satisfaction
Categoriescultural mindset, Customer loyalty, customer retention, customer satisfaction, Customer service, good customer service Be Customer Centric: Learn Your Customer’s Names Posted on Posted onFebruary 6, 2009By Kristina Evey “Where everybody knows your name………….. And you’re always glad you came……….” The lyrics to the opening song on the old … Read MoreBe Customer Centric: Learn Your Customer’s Names