Categoriescustomer retention, customer satisfaction, external customers, good customer service, Leadership Set the Expectation for Quality Customer Service Posted on Posted onFebruary 9, 2010By Kristina Evey Dear Manager, In order for us to better understand how to improve the customer service that we are delivering, we … Read MoreSet the Expectation for Quality Customer Service
Categoriescustomer satisfaction, Customer service Improve Customer Satisfaction by Avoiding Jargon or Industry Terms Posted on Posted onNovember 4, 2009By Kristina Evey We’ve all done it. We’ve used acronyms and terms that are specific to our world. Be it financial, medical, industrial … Read MoreImprove Customer Satisfaction by Avoiding Jargon or Industry Terms
Categoriescustomer retention, customer satisfaction, Customer service The Farewell is Just as Important as the Hello Posted on Posted onOctober 8, 2009By Kristina Evey I was just interviewed for an article for National Oil & Lube News about the importance of the proper farewell … Read MoreThe Farewell is Just as Important as the Hello
Categoriescultural mindset, Customer loyalty, customer retention, customer satisfaction, Customer service, good customer service Think and Grow Rich -Increase Your Customer Satisfaction Levels by Staying in Contact with Your Customers Posted on Posted onFebruary 5, 2009By Kristina Evey Staying in contact with your customers has many advantages, both for you and for them. Follow up is an excellent … Read MoreThink and Grow Rich -Increase Your Customer Satisfaction Levels by Staying in Contact with Your Customers