Set the Expectation for Quality Customer Service

Dear Manager, In order for us to better understand how to improve the customer service that we are delivering, we … Read MoreSet the Expectation for Quality Customer Service

Improve Customer Satisfaction by Avoiding Jargon or Industry Terms

We’ve all done it.  We’ve used acronyms and terms that are specific to our world.  Be it financial, medical, industrial … Read MoreImprove Customer Satisfaction by Avoiding Jargon or Industry Terms

The Farewell is Just as Important as the Hello

I was just interviewed for an article for National Oil & Lube News about the importance of the proper farewell … Read MoreThe Farewell is Just as Important as the Hello

Think and Grow Rich -Increase Your Customer Satisfaction Levels by Staying in Contact with Your Customers

Staying in contact with your customers has many advantages, both for you and for them. Follow up is an excellent … Read MoreThink and Grow Rich -Increase Your Customer Satisfaction Levels by Staying in Contact with Your Customers