We Are All in Sales….. Like It or Not

The perception of your company’s customer service is only as strong as it’s weakest link.  Where ever that weak link … Read MoreWe Are All in Sales….. Like It or Not

Follow Up and Follow Through to Your Customer’s Hearts and Loyalty

Follow up and follow through are two completely different things, but both can make or break the relationship that you … Read MoreFollow Up and Follow Through to Your Customer’s Hearts and Loyalty

Thank you, Thank you, Thank you!

Thank you , Thank you , Thank you In real estate, we hear that success is all about three things, … Read MoreThank you, Thank you, Thank you!

Smaller Retailers CAN Prevail Over Their Larger Competitors with Relationship Building

In this article by John Tozzi, How Small Stores Can Lure Holiday Shoppers printed on September 25, 2008 by CRM … Read MoreSmaller Retailers CAN Prevail Over Their Larger Competitors with Relationship Building

How Much Does a Bad Attitude in Customer Service Cost You?

We’ve all had bad days.  The car wouldn’t start, the kids were slow in getting ready and caused you to … Read MoreHow Much Does a Bad Attitude in Customer Service Cost You?

Even with technology and data, the human touch is critical

In a recent article by Joseph Michelli,  the benefits of being able to anticipate the needs of the customer and providing … Read MoreEven with technology and data, the human touch is critical