CategoriesCustomer Experience Management, customer service training Customer Service Week – 5 Tips in 5 Days! Posted on Posted onOctober 7, 2013October 7, 2013By Kristina Evey The First of Five Tips for Customer Service Week So I’m thinking that it’s wonderful to have Customer Service Week … Read MoreCustomer Service Week – 5 Tips in 5 Days!
Categoriescustomer retention, customer satisfaction, Customer service, good customer service 5 Star Customer Service at the Apple Orchard Posted on Posted onSeptember 3, 2010By Kristina Evey Small businesses have just as much to gain by superior customer service as large companies do. I was out today … Read More5 Star Customer Service at the Apple Orchard
CategoriesCustomer Experience Management, customer retention, customer satisfaction, good customer service Customer Satisfaction and Service Lessons Taught by my Hairdresser Posted on Posted onJuly 15, 2010By Kristina Evey As I was leaving my hair appointment yesterday, I wished I could send big businesses to Mary to learn about … Read MoreCustomer Satisfaction and Service Lessons Taught by my Hairdresser
CategoriesCustomer loyalty, customer satisfaction, Customer service How to Turn Customer Problems into a Delight Posted on Posted onApril 8, 2010By Kristina Evey I recently gave a webinar to a local malpractice insurance carrier’s clients. The subject was a template process to handle … Read MoreHow to Turn Customer Problems into a Delight
CategoriesCustomer loyalty, Leadership Should Tiger Woods Contact Toyota to Win Back Sponsors? Posted on Posted onFebruary 10, 2010By Kristina Evey Unless you’ve been living under a rock, you are most likely more than aware of the trials that Toyota has … Read MoreShould Tiger Woods Contact Toyota to Win Back Sponsors?
Categoriescustomer retention, customer satisfaction, external customers, good customer service, Leadership Set the Expectation for Quality Customer Service Posted on Posted onFebruary 9, 2010By Kristina Evey Dear Manager, In order for us to better understand how to improve the customer service that we are delivering, we … Read MoreSet the Expectation for Quality Customer Service
Categoriescustomer feedback, Customer loyalty, customer retention, customer satisfaction, Customer service, good customer service Customer Service and Chocolate – The Ideal Combination Posted on Posted onDecember 14, 2009By Kristina Evey Picture yourself taking over a franchise that had developed a reputation for poor service. Can you imagine how disheartening it … Read MoreCustomer Service and Chocolate – The Ideal Combination
CategoriesCustomer loyalty, customer satisfaction, Customer service, good customer service Support Your Staff – Your Customer Satisfaction Depends on it! Posted on Posted onNovember 3, 2009By Kristina Evey Yesterday, I was shopping at one of my favorite department stores, Kohls. I frequently shop there because their selection is … Read MoreSupport Your Staff – Your Customer Satisfaction Depends on it!
CategoriesCustomer loyalty, customer retention, customer satisfaction, Customer service Tips to Raise Customer Satisfaction in Your Restaurant – It’s All in the Details Posted on Posted onJune 16, 2009By Kristina Evey You’ve had a long day, you are exhausted, you are hungry, you don’t feel like cooking, so, you decide to … Read MoreTips to Raise Customer Satisfaction in Your Restaurant – It’s All in the Details
CategoriesCustomer loyalty, customer retention, customer satisfaction, good customer service Dazzle Your Restaurant Customers With Knowledge – They’ll Be Hungry For More! Posted on Posted onJune 2, 2009By Kristina Evey For the many restaurant patrons that seek out local restaurants, the driving factor is clear – They want to taste … Read MoreDazzle Your Restaurant Customers With Knowledge – They’ll Be Hungry For More!
Categoriescustomer feedback, customer retention, customer satisfaction, Customer service Customer Feedback – Are you listening? Posted on Posted onApril 15, 2009By Kristina Evey The profitable companies are those that are truly listening to their customers. Customers will tell you exactly what they like … Read MoreCustomer Feedback – Are you listening?
CategoriesCustomer loyalty, customer satisfaction, Customer service Train Your Staff to be Cheese Experts for Your Customers Posted on Posted onMarch 30, 2009By Kristina Evey Ever been frustrated when you ask someone who works in a place of business about a product and they really … Read MoreTrain Your Staff to be Cheese Experts for Your Customers
Categoriescultural mindset, Customer loyalty, customer retention, customer satisfaction, Customer service Help Your Customers – Increase Their Loyalty and Customer Satisfation Posted on Posted onMarch 20, 2009By Kristina Evey Please tell me that you’ve done what I did yesterday…. I went in to the supermarket to just pick up … Read MoreHelp Your Customers – Increase Their Loyalty and Customer Satisfation
Categoriescultural mindset, Customer loyalty, customer retention, customer satisfaction, Customer service, good customer service Being Customer Centric – Good Customer Service Equals High Customer Satisfaction Posted on Posted onMarch 4, 2009By Kristina Evey I receive the “Simple Truths” newsletter and glean so many practical business and life lessons from it. Here is an … Read MoreBeing Customer Centric – Good Customer Service Equals High Customer Satisfaction
Categoriescultural mindset, Customer loyalty, customer retention, customer satisfaction, Customer service, good customer service Be Customer Centric: Learn Your Customer’s Names Posted on Posted onFebruary 6, 2009By Kristina Evey “Where everybody knows your name………….. And you’re always glad you came……….” The lyrics to the opening song on the old … Read MoreBe Customer Centric: Learn Your Customer’s Names
Categoriescultural mindset, Customer loyalty, customer retention, customer satisfaction, Customer service, good customer service Think and Grow Rich -Increase Your Customer Satisfaction Levels by Staying in Contact with Your Customers Posted on Posted onFebruary 5, 2009By Kristina Evey Staying in contact with your customers has many advantages, both for you and for them. Follow up is an excellent … Read MoreThink and Grow Rich -Increase Your Customer Satisfaction Levels by Staying in Contact with Your Customers
Categoriescultural mindset, Customer loyalty, customer retention, customer satisfaction, Customer service, good customer service Handle Your Angry Customers with Empathy Posted on Posted onJanuary 30, 2009By Kristina Evey Customer satisfaction is the determining factor in most business decisions. When people spend their money, they want to be certain … Read MoreHandle Your Angry Customers with Empathy
Categoriescultural mindset, Customer loyalty, customer retention, customer satisfaction, Customer service Tips for Successful and Postive Customer Relationships Posted on Posted onJanuary 16, 2009By Kristina Evey “Superior customer service can often fall to the wayside, lost in the midst of an overload of daily tasks, responsibilities … Read MoreTips for Successful and Postive Customer Relationships
Categoriescultural mindset, Customer loyalty, customer retention, customer satisfaction, Customer service Great Customer Service…. Do You Really Deliver It? Posted on Posted onJanuary 15, 2009By Kristina Evey In so many of my conversations with business people, they are quick to agree that customer service is more important … Read MoreGreat Customer Service…. Do You Really Deliver It?
Categoriescultural mindset, Customer loyalty, customer retention, customer satisfaction, Customer service Offer Up Your Help…… Connect the Dots for Your Customer Posted on Posted onJanuary 14, 2009By Kristina Evey I just had two very completely different experiences with two stores. I was on the phone trying to locate two … Read MoreOffer Up Your Help…… Connect the Dots for Your Customer
