CategoriesCustomer Experience Management, Customer loyalty, customer retention, customer satisfaction, Customer service Straight Talk on Customer Service from Larry Winget Posted on Posted onSeptember 27, 2012By Kristina Evey Call It Customer Service, Customer Satisfaction, or Customer Loyalty. We’ve all just made it too complicated according to Larry Winget. … Read MoreStraight Talk on Customer Service from Larry Winget
CategoriesCustomer Experience Management, Customer service Enough about Me, let’s talk about Me Posted on Posted onJune 3, 2010By Kristina Evey by Kevin Stirtz Several times a year I get a CD from a well-known PR consultant. She is a very … Read MoreEnough about Me, let’s talk about Me
CategoriesCustomer Experience Management, good customer service, improve customer service Are Core Values Important in Customer Experience Management? Posted on Posted onApril 16, 2010By Kristina Evey Just a quick note on the importance of core values in regards to managing the customer experience and improving customer … Read MoreAre Core Values Important in Customer Experience Management?
Categoriescultural mindset, Customer loyalty, customer retention, customer satisfaction, Customer service, good customer service Customer Satisfaction and Retention Should Be Your Focus in 2009 Posted on Posted onJanuary 19, 2009By Kristina Evey More important, cuts should never negatively impact the customer. In fact, Molloy said, in a time like this, it’s critical … Read MoreCustomer Satisfaction and Retention Should Be Your Focus in 2009