CategoriesCustomer Experience Management, Customer loyalty, Customer service, sales and marketing Is Customer Loyalty Unattainable? Posted on Posted onSeptember 9, 2010By Kristina Evey I was asked to review an article post written by a colleague in my field. The premise was that customer … Read MoreIs Customer Loyalty Unattainable?
CategoriesCustomer loyalty, customer retention, Customer service, good customer service, improve customer service Loyal Customer Relationships – Do You Derail It Before You Even Start? Posted on Posted onAugust 30, 2010By Kristina Evey Customer loyalty is developed in many ways, yet they all fall back to one fundamental act – follow up after … Read MoreLoyal Customer Relationships – Do You Derail It Before You Even Start?
CategoriesCustomer Experience Management, customer satisfaction, good customer service EVERYTHING Counts in Customer Satisfaction Posted on Posted onJuly 30, 2010By Kristina Evey The other day my husband and I were driving down the street and we passed a local oil & lube … Read MoreEVERYTHING Counts in Customer Satisfaction
CategoriesCustomer Experience Management, customer retention, customer satisfaction, good customer service Customer Satisfaction and Service Lessons Taught by my Hairdresser Posted on Posted onJuly 15, 2010By Kristina Evey As I was leaving my hair appointment yesterday, I wished I could send big businesses to Mary to learn about … Read MoreCustomer Satisfaction and Service Lessons Taught by my Hairdresser
CategoriesCustomer Experience Management, customer satisfaction, good customer service Deliver Excellent Service Always-Value Add with Purchase Points Posted on Posted onMay 6, 2010By Kristina Evey The ability to make each customer feel as if they are the most important customer – this is the experience … Read MoreDeliver Excellent Service Always-Value Add with Purchase Points
CategoriesCustomer Experience Management, customer satisfaction, improve customer service Would You Like to Improve the Customer Experience? Posted on Posted onFebruary 22, 2010By Kristina Evey Customer experience management comes down to positively enhancing the feelings that the customer has when they do business with us. … Read MoreWould You Like to Improve the Customer Experience?
Categoriescultural mindset, Customer Experience Management, customer satisfaction Improve Customer Service by Holding Staff Accountable Posted on Posted onFebruary 19, 2010By Kristina Evey Dear Manager, Managing the customer experience and my ability to improve the customer service I deliver will now be my … Read MoreImprove Customer Service by Holding Staff Accountable
CategoriesCustomer loyalty, customer satisfaction, Customer service The Customer Experience Tells the Story – Good or Bad Posted on Posted onSeptember 10, 2009By Kristina Evey There is an article in the Post Tribune today that proves a very good point – People don’t value your … Read MoreThe Customer Experience Tells the Story – Good or Bad