CategoriesCustomer Experience Management, customer satisfaction, good customer service, improve customer service Excellent Customer Service is the Best Prescription Posted on Posted onMay 3, 2010By Kristina Evey I love being a mom more than anything else in the whole world, even chocolate. But, one of the things … Read MoreExcellent Customer Service is the Best Prescription
CategoriesCustomer Experience Management, customer retention, customer satisfaction, improve customer service Is Your Customer Experience Transformation Consistent? Posted on Posted onMarch 10, 2010By Kristina Evey Transforming your customer’s experience is successful only after you have made it a consistent expectation. Your customers are already having … Read MoreIs Your Customer Experience Transformation Consistent?
CategoriesCustomer Experience Management, customer satisfaction Making the Extra Effort Creates an Experience – Part 2 Posted on Posted onMarch 3, 2010By Kristina Evey Managing the customer experience requires just a little effort and very little cost to make a big difference. It could … Read MoreMaking the Extra Effort Creates an Experience – Part 2
CategoriesCustomer Experience Management, customer retention, customer satisfaction, Customer service, good customer service Making the Extra Effort Creates an Experience – Part 1 Posted on Posted onMarch 2, 2010By Kristina Evey Making the mundane memorable is the key ingredient in customer experience management. I had the good fortune to attend a … Read MoreMaking the Extra Effort Creates an Experience – Part 1
Categoriescultural mindset, Customer Experience Management, customer satisfaction, improve customer service Customer Experience Management – Practice What You Preach Posted on Posted onFebruary 18, 2010By Kristina Evey Dear Employer – Customer Experience Management has been a hot topic around our company lately. You have been giving us … Read MoreCustomer Experience Management – Practice What You Preach