CategoriesCustomer Experience Management, customer satisfaction, good customer service Congratulate Your Customers to Enhance the Relationship Posted on Posted onApril 29, 2010By Kristina Evey Enhancing the customer experience sometimes has nothing to do with the product or service that you provide. Customer experience management … Read MoreCongratulate Your Customers to Enhance the Relationship
CategoriesCustomer Experience Management, customer satisfaction, Customer service, good customer service, improve customer service Want to Improve Your Customer Experience? Say It Like You Mean It! Posted on Posted onMarch 25, 2010By Kristina Evey I made a call to an office today and was greeted with the most droll sounding phone receptionist – “XYZ’s … Read MoreWant to Improve Your Customer Experience? Say It Like You Mean It!