The Customer Experience Tells the Story – Good or Bad

There is an article in the Post Tribune today that proves a very good point – People don’t value your … Read MoreThe Customer Experience Tells the Story – Good or Bad

Help Your Customers – Increase Their Loyalty and Customer Satisfation

Please tell me that you’ve done what I did yesterday….¬† I went in to the supermarket to just pick up … Read MoreHelp Your Customers – Increase Their Loyalty and Customer Satisfation

Increase Customer Satisfaction and Give Them What They Really Want

So many businesses today are understandably¬† worried about staying in business, but they don’t know where to get the information … Read MoreIncrease Customer Satisfaction and Give Them What They Really Want

Trust and Relationships – These Improve Customer Satisfaction and Business Profits

Looking for a way to improve customer satisfaction, customer loyalty, and increase profits?¬† Here is a perfect example of being … Read MoreTrust and Relationships – These Improve Customer Satisfaction and Business Profits

Be Customer-Centric: Both Internally and Externally

Everyone knows the buzzword and implications of being “Customer Centric.”¬† It means to focus on your customers and keep your … Read MoreBe Customer-Centric: Both Internally and Externally

Be Customer Centric: Learn Your Customer’s Names

“Where everybody knows your name………….. And you’re always glad you came……….” The lyrics to the opening song on the old … Read MoreBe Customer Centric: Learn Your Customer’s Names