Categoriescultural mindset, Customer service, Leadership Guest Blog Post – The Customer Centric Leader Posted on Posted onJanuary 28, 2010By Kristina Evey Guest Blogger – Jennifer V. Miller Many companies aspire to customer service greatness, but few achieve it. Why? One reason … Read MoreGuest Blog Post – The Customer Centric Leader
CategoriesCustomer loyalty, customer satisfaction, Customer service The Customer Experience Tells the Story – Good or Bad Posted on Posted onSeptember 10, 2009By Kristina Evey There is an article in the Post Tribune today that proves a very good point – People don’t value your … Read MoreThe Customer Experience Tells the Story – Good or Bad
Categoriescultural mindset, Customer loyalty, customer retention, customer satisfaction, Customer service Help Your Customers – Increase Their Loyalty and Customer Satisfation Posted on Posted onMarch 20, 2009By Kristina Evey Please tell me that you’ve done what I did yesterday…. I went in to the supermarket to just pick up … Read MoreHelp Your Customers – Increase Their Loyalty and Customer Satisfation
Categoriescustomer retention, customer satisfaction, Customer service, good customer service Increase Customer Satisfaction and Give Them What They Really Want Posted on Posted onMarch 11, 2009By Kristina Evey So many businesses today are understandably worried about staying in business, but they don’t know where to get the information … Read MoreIncrease Customer Satisfaction and Give Them What They Really Want
CategoriesCustomer loyalty, customer retention, customer satisfaction, Customer service Trust and Relationships – These Improve Customer Satisfaction and Business Profits Posted on Posted onMarch 3, 2009By Kristina Evey Looking for a way to improve customer satisfaction, customer loyalty, and increase profits? Here is a perfect example of being … Read MoreTrust and Relationships – These Improve Customer Satisfaction and Business Profits
Categoriescustomer satisfaction, external customers, internal customers Be Customer-Centric: Both Internally and Externally Posted on Posted onFebruary 10, 2009By Kristina Evey Everyone knows the buzzword and implications of being “Customer Centric.” It means to focus on your customers and keep your … Read MoreBe Customer-Centric: Both Internally and Externally
Categoriescultural mindset, Customer loyalty, customer retention, customer satisfaction, Customer service, good customer service Be Customer Centric: Learn Your Customer’s Names Posted on Posted onFebruary 6, 2009By Kristina Evey “Where everybody knows your name………….. And you’re always glad you came……….” The lyrics to the opening song on the old … Read MoreBe Customer Centric: Learn Your Customer’s Names