CategoriesCustomer Experience Management, Customer service, improve customer service, Leadership Customer Service, Core Values, and Leadership – Walk the Walk Posted on Posted onAugust 5, 2010By Kristina Evey Here’s an excerpt from the action guide Creating a Customer Centric Culture that is soon to be launched. I’m posting … Read MoreCustomer Service, Core Values, and Leadership – Walk the Walk
Categoriescustomer retention, Customer service, good customer service, improve customer service What Can Your Business Learn From a Carpet Cleaner? Posted on Posted onJune 2, 2010By Kristina Evey While I was having my morning coffee and watching the first few minutes of a talk show to start my … Read MoreWhat Can Your Business Learn From a Carpet Cleaner?
Categoriescultural mindset, Customer Experience Management, customer satisfaction, improve customer service Customer Experience Management – Practice What You Preach Posted on Posted onFebruary 18, 2010By Kristina Evey Dear Employer – Customer Experience Management has been a hot topic around our company lately. You have been giving us … Read MoreCustomer Experience Management – Practice What You Preach