CategoriesCustomer Experience Management, customer retention, customer satisfaction, improve customer service Is Your Customer Experience Transformation Consistent? Posted on Posted onMarch 10, 2010By Kristina Evey Transforming your customer’s experience is successful only after you have made it a consistent expectation. Your customers are already having … Read MoreIs Your Customer Experience Transformation Consistent?
Categoriescultural mindset, Customer loyalty, customer retention, customer satisfaction, Customer service Customer Satisfaction is Your Fault or Your Glory Posted on Posted onAugust 27, 2009By Kristina Evey I was recently speaking with someone about the people in their organization and how to increase the drive to deliver … Read MoreCustomer Satisfaction is Your Fault or Your Glory
Categoriescultural mindset, customer satisfaction, Customer service Customer Service – Is it in your DNA? Posted on Posted onMarch 26, 2009By Kristina Evey When I meet with prospective clients, one of the first questions that I ask is “What is the main purpose … Read MoreCustomer Service – Is it in your DNA?
Categoriescultural mindset, Customer loyalty, customer retention, customer satisfaction, Customer service Help Your Customers – Increase Their Loyalty and Customer Satisfation Posted on Posted onMarch 20, 2009By Kristina Evey Please tell me that you’ve done what I did yesterday…. I went in to the supermarket to just pick up … Read MoreHelp Your Customers – Increase Their Loyalty and Customer Satisfation
Categoriescultural mindset, customer retention, customer satisfaction, Customer service “Friendliness” Ranks High for Customer Satisfaction Posted on Posted onFebruary 24, 2009By Kristina Evey When making hiring decisions within your organization, be sure to consider the “friendliness factor.” Customers make their purchasing decisions based … Read More“Friendliness” Ranks High for Customer Satisfaction
Categoriescultural mindset, Customer loyalty, customer retention, customer satisfaction, Customer service, good customer service Be Customer Centric: Learn Your Customer’s Names Posted on Posted onFebruary 6, 2009By Kristina Evey “Where everybody knows your name………….. And you’re always glad you came……….” The lyrics to the opening song on the old … Read MoreBe Customer Centric: Learn Your Customer’s Names
Categoriescultural mindset, Customer loyalty, customer retention, customer satisfaction, Customer service Tips for Successful and Postive Customer Relationships Posted on Posted onJanuary 16, 2009By Kristina Evey “Superior customer service can often fall to the wayside, lost in the midst of an overload of daily tasks, responsibilities … Read MoreTips for Successful and Postive Customer Relationships
Categoriescultural mindset, Customer loyalty, customer retention, customer satisfaction, Customer service Great Customer Service…. Do You Really Deliver It? Posted on Posted onJanuary 15, 2009By Kristina Evey In so many of my conversations with business people, they are quick to agree that customer service is more important … Read MoreGreat Customer Service…. Do You Really Deliver It?
Categoriescultural mindset, Customer loyalty, customer retention, customer satisfaction, Customer service, Social media We Are All in Sales….. Like It or Not Posted on Posted onJanuary 9, 2009By Kristina Evey The perception of your company’s customer service is only as strong as it’s weakest link. Where ever that weak link … Read MoreWe Are All in Sales….. Like It or Not
Categoriescultural mindset, Customer loyalty, customer retention, customer satisfaction, Customer service Where is the Service for the Customer? Posted on Posted onDecember 30, 2008By Kristina Evey I ran across an interesting situation the other day. My son received the 5th Harry Potter book as a Christmas … Read MoreWhere is the Service for the Customer?
Categoriescultural mindset, Customer loyalty, customer retention, customer satisfaction How Much Does a Bad Attitude in Customer Service Cost You? Posted on Posted onSeptember 6, 2008April 29, 2015By Kristina Evey We’ve all had bad days. The car wouldn’t start, the kids were slow in getting ready and caused you to … Read MoreHow Much Does a Bad Attitude in Customer Service Cost You?
Categoriescultural mindset, Customer loyalty, customer retention, customer satisfaction Even with technology and data, the human touch is critical Posted on Posted onAugust 19, 2008By Kristina Evey In a recent article by Joseph Michelli, the benefits of being able to anticipate the needs of the customer and providing … Read MoreEven with technology and data, the human touch is critical