CategoriesCustomer Experience Management, customer retention, customer satisfaction, improve customer service Is Your Customer Experience Transformation Consistent? Posted on Posted onMarch 10, 2010By Kristina Evey Transforming your customer’s experience is successful only after you have made it a consistent expectation. Your customers are already having … Read MoreIs Your Customer Experience Transformation Consistent?
Categoriescultural mindset, customer satisfaction, Customer service Customer Service – Is it in your DNA? Posted on Posted onMarch 26, 2009By Kristina Evey When I meet with prospective clients, one of the first questions that I ask is “What is the main purpose … Read MoreCustomer Service – Is it in your DNA?
Categoriescultural mindset, Customer loyalty, customer retention, customer satisfaction, Customer service, good customer service Businesses Grow by Distinguising Their Level of Service Posted on Posted onJanuary 22, 2009By Kristina Evey It is so important to recognize that the level of customer service that your organization provides will play a huge … Read MoreBusinesses Grow by Distinguising Their Level of Service
Categoriescultural mindset, Customer loyalty, customer retention, customer satisfaction, Customer service Follow Up and Follow Through to Your Customer’s Hearts and Loyalty Posted on Posted onDecember 10, 2008By Kristina Evey Follow up and follow through are two completely different things, but both can make or break the relationship that you … Read MoreFollow Up and Follow Through to Your Customer’s Hearts and Loyalty