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HomePosts tagged Tag: core values

Tag: core values

CategoriesCustomer Experience Management, good customer service, improve customer service

Are Core Values Important in Customer Experience Management?

Posted on Posted onApril 16, 2010By Kristina Evey

Just a quick note on the importance of core values in regards to managing the customer experience and improving customer … Read MoreAre Core Values Important in Customer Experience Management?

8 Comments on Are Core Values Important in Customer Experience Management?Tagscore values, customer focus, customer satisfaction, improving customer service, Leadership
Categoriescultural mindset, customer satisfaction, Customer service

Zappos – A Customer Satisfaction Gold Standard

Posted on Posted onMay 14, 2009By Kristina Evey

I came across an article just now that I felt compelled to pass along. Zappos is renowned for it’s excellent … Read MoreZappos – A Customer Satisfaction Gold Standard

Leave a comment on Zappos – A Customer Satisfaction Gold StandardTagscommunication, consistency, core values, culture, Customer service, Zappos

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