CategoriesCustomer Experience Management, good customer service, improve customer service Are Core Values Important in Customer Experience Management? Posted on Posted onApril 16, 2010By Kristina Evey Just a quick note on the importance of core values in regards to managing the customer experience and improving customer … Read MoreAre Core Values Important in Customer Experience Management?
Categoriescultural mindset, customer satisfaction, Customer service Zappos – A Customer Satisfaction Gold Standard Posted on Posted onMay 14, 2009By Kristina Evey I came across an article just now that I felt compelled to pass along. Zappos is renowned for it’s excellent … Read MoreZappos – A Customer Satisfaction Gold Standard