CategoriesCustomer Experience Management, customer satisfaction, good customer service EVERYTHING Counts in Customer Satisfaction Posted on Posted onJuly 30, 2010By Kristina Evey The other day my husband and I were driving down the street and we passed a local oil & lube … Read MoreEVERYTHING Counts in Customer Satisfaction
CategoriesCustomer Experience Management, customer satisfaction, good customer service The Impact of Teamwork in Customer Experience Management Posted on Posted onApril 12, 2010By Kristina Evey In your ideal customer centric culture, consider how are your teams and staff working together. They hand off the task … Read MoreThe Impact of Teamwork in Customer Experience Management
CategoriesCustomer Experience Management, Customer service, good customer service Communicate with Your Customers to Perfect the Project Plan Posted on Posted onMarch 26, 2010By Kristina Evey Customer experience management often comes down to accountability. In order to be accountable, communication and visibility for your customers seem … Read MoreCommunicate with Your Customers to Perfect the Project Plan
Categoriescustomer satisfaction, Customer service Improve Customer Satisfaction by Avoiding Jargon or Industry Terms Posted on Posted onNovember 4, 2009By Kristina Evey We’ve all done it. We’ve used acronyms and terms that are specific to our world. Be it financial, medical, industrial … Read MoreImprove Customer Satisfaction by Avoiding Jargon or Industry Terms
Categoriescultural mindset, customer satisfaction, Customer service Zappos – A Customer Satisfaction Gold Standard Posted on Posted onMay 14, 2009By Kristina Evey I came across an article just now that I felt compelled to pass along. Zappos is renowned for it’s excellent … Read MoreZappos – A Customer Satisfaction Gold Standard
Categoriescustomer retention, customer satisfaction, Customer service, good customer service Increase Customer Satisfaction and Give Them What They Really Want Posted on Posted onMarch 11, 2009By Kristina Evey So many businesses today are understandably worried about staying in business, but they don’t know where to get the information … Read MoreIncrease Customer Satisfaction and Give Them What They Really Want