CategoriesCustomer Experience Management, customer retention, customer satisfaction, Customer service, good customer service Making the Extra Effort Creates an Experience – Part 1 Posted on Posted onMarch 2, 2010By Kristina Evey Making the mundane memorable is the key ingredient in customer experience management. I had the good fortune to attend a … Read MoreMaking the Extra Effort Creates an Experience – Part 1
Categoriescustomer satisfaction, Customer service Those Little “Extras” Improve Customer Satisfaction Posted on Posted onJuly 10, 2009By Kristina Evey I had a nice experience today that made me smile when I was at the bank today. I pulled up … Read MoreThose Little “Extras” Improve Customer Satisfaction