Coaching and Consulting

Personalized coaching and consulting to increase your success and shorten the learning curve in your CX Transformation

I will work with your Leadership Team or Customer Experience Officer personally to guide you through my proven process to develop a strong people-centered CX initiative.

Through coaching, we’ll align the leaders and the entire organization in a cohesive customer centric mindset. We’ll create an Action Plan to develop your CX Strategy and work with leaders and teams to build a consistent CX your customers will depend on.

Coaching address all areas impacting your current and desired CX strategy. Areas of coaching include…

Defining and Managing the CX Strategy
The Financial Impact of Your CX
Voice of the Customer Programs
Journey Mapping
Employee Engagement
Customer Behaviors That Drive Loyalty or Churn

All coaching programs are client specific based on current CX maturity and organizational needs.

Contact Kristina to discuss your upcoming event and the CX message your audience needs to hear.

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