Podcasts

The Customer Experience Podcast for Business Leaders is a weekly podcast on which Kristina shares strategies, techniques, tips and mindsets necessary to implement a successful Customer Experience transformation in your organization. This podcast was created for C-Suite and Leadership Teams looking to grow their loyal customer base and increase sales. Each episode shares relevant and actionable advice to unite the leaders and staff around driving organic business growth.

Be sure to subscribe to The Customer Experience Podcast for Business Leaders on iTunes or Stitcher to automatically receive the newest episodes as they are released. 

CategoriesEmployee Experience, Leadership, Planning for CX, Podcasting

Episode 70 – Lynn Hunsaker Discusses Cross Collaboration for CX

Posted on Posted onBy Kristina Evey

Lynn Hunsaker, CCXP, is Chief Customer Officer of ClearAction Continuum where she co-founded its flagship ClearAction Value Exchange as a … Read MoreEpisode 70 – Lynn Hunsaker Discusses Cross Collaboration for CX

CategoriesCulture, Customer Experience, Customer service, Podcasting, Uncategorized

Episode 64 – A Conversation with Customer Service Expert Jeff Toister

Posted on Posted onBy Kristina Evey

Shownotes… Today’s conversation is with Customer Service Expert Jeff Toister. Jeff Toister is an author, consultant, and trainer who helps … Read MoreEpisode 64 – A Conversation with Customer Service Expert Jeff Toister

Categoriescustomer retention, improve customer service, Leadership, Podcasting, Service Recovery, Uncategorized, upset customers

Episode 63 – Preventing Customer Churn and Winning Back Lost Customers

Posted on Posted onBy Kristina Evey

Losing customers and customer churn are a huge concern for businesses everywhere, yet many leaders don’t know what to do … Read MoreEpisode 63 – Preventing Customer Churn and Winning Back Lost Customers

Categoriesemployee engagement, Employee Experience, Planning for CX, Podcasting, Strategy

Episode 62 – Treat Your Customer Service Representatives Like Royalty

Posted on Posted onBy Kristina Evey

Customer Self Help options and channels are on the rise – Studies suggest that as many  as 76% of customers … Read MoreEpisode 62 – Treat Your Customer Service Representatives Like Royalty

CategoriesCustomer service, good customer service, Podcasting, Strategy, Uncategorized

Episode 60 – Customer Service Expert Shep Hyken Shares His Insights

Posted on Posted onBy Kristina Evey

Shep Hyken is a customer service and experience expert and the Chief Amazement Officer of Shepard Presentations. He is a … Read MoreEpisode 60 – Customer Service Expert Shep Hyken Shares His Insights

CategoriesCustomer Experience Management, Journey Mapping, Leadership, Perception, Podcasting, Uncategorized

Episode 57 – Thomas Hollmann Discusses CX Services Growth

Posted on Posted onBy Kristina Evey

Shownotes… This episode addresses Services Growth – transforming an organization’s focus from selling products to building and establishing customer relationships … Read MoreEpisode 57 – Thomas Hollmann Discusses CX Services Growth

CategoriesLeadership, Perception, Planning for CX, Podcasting

Episode 56 – Expert Shaun Belding Shares His Insights to Improve CX Success

Posted on Posted onBy Kristina Evey

Shaun Belding is a leading global expert and speaker on customer experience, leadership and building positive workplaces. He is the … Read MoreEpisode 56 – Expert Shaun Belding Shares His Insights to Improve CX Success

CategoriesEmployee Experience, Journey Mapping, Leadership, Podcasting, Uncategorized

Episode 51 – CX Expert Annette Franz Shares Her Insights on Journey Mapping and Success with CX

Posted on Posted onBy Kristina Evey

Episode 51 Shownotes… On this episode, we are joined by Annette Franz. Annette Franz is the founder and CEO of … Read MoreEpisode 51 – CX Expert Annette Franz Shares Her Insights on Journey Mapping and Success with CX

CategoriesPodcasting, Uncategorized

Episode 49 – The Impact of a Chief Customer Officer or Director of Customer Experience

Posted on Posted onBy Kristina Evey

Shownotes… Are You Considering Hiring a Chief Customer Officer or Director of Customer Experience? Ask your leadership team if it … Read MoreEpisode 49 – The Impact of a Chief Customer Officer or Director of Customer Experience

CategoriesEmployee Experience, internal customers, Leadership, Podcasting

Episode 48 – Anne Bakstad Shares Employee Experience Practices and Insights

Posted on Posted onBy Kristina Evey

Shownotes… This week’s episode shares employee experience insights from Anne Bakstad from Clearworks. Anne is a customer experience expert with … Read MoreEpisode 48 – Anne Bakstad Shares Employee Experience Practices and Insights