Podcasts

The Customer Experience Podcast for Business Leaders is a weekly podcast on which Kristina shares strategies, techniques, tips and mindsets necessary to implement a successful Customer Experience transformation in your organization. This podcast was created for C-Suite and Leadership Teams looking to grow their loyal customer base and increase sales. Each episode shares relevant and actionable advice to unite the leaders and staff around driving organic business growth.

Be sure to subscribe to The Customer Experience Podcast for Business Leaders on iTunes or Stitcher to automatically receive the newest episodes as they are released. 

Episode 41 – Changes to Make and Changes You’ll See in Customer Experience

Shownotes… You can’t be afraid of change in Customer Experience. Change is a prerequisite. This episode discusses the changes you … Read MoreEpisode 41 – Changes to Make and Changes You’ll See in Customer Experience

Episode 34 – Understand Customer Experience First to Disrupt for CX Changes

Episode 34 Shownotes: Understand Customer Experience First to Disrupt for CX Changes.   CEO’s, C-Suite and Leadership Teams seem to … Read MoreEpisode 34 – Understand Customer Experience First to Disrupt for CX Changes

Episode 27 – Does Your Culture Empower Great Customer Experiences?

Shownotes #27… Does Your Culture Enable and Empower the CX?  Culture – it’s simply the way things are done within … Read MoreEpisode 27 – Does Your Culture Empower Great Customer Experiences?

Episode 26 – Start with the Customer Experience End in Mind

Shownotes… Start Where You Are and With the End in Mind. That is my response when people ask me how … Read MoreEpisode 26 – Start with the Customer Experience End in Mind

Episode 24 – Lack of Momentum Stalls Customer Experience Focus and Results

Shownotes… Lack of Momentum. We all know that not moving forward stalls results and focus. So why do we let … Read MoreEpisode 24 – Lack of Momentum Stalls Customer Experience Focus and Results

Episode 023 – The Difference Between Customer Success and Customer Experience

Shownotes… I am going to be delivering a webinar later this week for a partner and our initial conversations were … Read MoreEpisode 023 – The Difference Between Customer Success and Customer Experience

Episode 020 – Get Customer Feedback & Insights with Focus Groups

Shownotes… Listening to customers is the goal Data drives a lot of CX work Conversations give you the reasons BEHIND … Read MoreEpisode 020 – Get Customer Feedback & Insights with Focus Groups

Episode – 019 Tips for Customer Service Week 2018

Tips on How to Celebrate Customer Service Week 2018 Customer Service Week spans October 1 through 5 this year. Customer … Read MoreEpisode – 019 Tips for Customer Service Week 2018

Episode 011 – Using Empathy to Build HUMAN CX Relationships

Shownotes… Unless we understand empathy, it’s expression will always seem as “a mask” and not genuine. Lifeless, automated, and robotic … Read MoreEpisode 011 – Using Empathy to Build HUMAN CX Relationships