Podcasts

The Customer Experience Podcast for Business Leaders is a weekly podcast on which Kristina shares strategies, techniques, tips and mindsets necessary to implement a successful Customer Experience transformation in your organization. This podcast was created for C-Suite and Leadership Teams looking to grow their loyal customer base and increase sales. Each episode shares relevant and actionable advice to unite the leaders and staff around driving organic business growth.

Be sure to subscribe to The Customer Experience Podcast for Business Leaders on iTunes or Stitcher to automatically receive the newest episodes as they are released. 

Episode 51 – CX Expert Annette Franz Shares Her Insights on Journey Mapping and Success with CX

Episode 51 Shownotes… On this episode, we are joined by Annette Franz. Annette Franz is the founder and CEO of … Read MoreEpisode 51 – CX Expert Annette Franz Shares Her Insights on Journey Mapping and Success with CX

Episode 49 – The Impact of a Chief Customer Officer or Director of Customer Experience

Shownotes… Are You Considering Hiring a Chief Customer Officer or Director of Customer Experience? Ask your leadership team if it … Read MoreEpisode 49 – The Impact of a Chief Customer Officer or Director of Customer Experience

Episode 48 – Anne Bakstad Shares Employee Experience Practices and Insights

Shownotes… This week’s episode shares employee experience insights from Anne Bakstad from Clearworks. Anne is a customer experience expert with … Read MoreEpisode 48 – Anne Bakstad Shares Employee Experience Practices and Insights

Episode 45 – Customer Experience Futurist Blake Morgan Shares Her Insights

Episode 55 Show Notes  – Blake Morgan Discusses Customer Experience Customer Experience expert Blake Morgan joins me on this episode … Read MoreEpisode 45 – Customer Experience Futurist Blake Morgan Shares Her Insights

Episode 44 – What You GET From Your Customer Experience Focus – Different ROIs

Customer Experience deliverables separate from traditional ROI  Clarity and alignment of your desired Culture and Core Values  A unified front … Read MoreEpisode 44 – What You GET From Your Customer Experience Focus – Different ROIs

Episode 43 – The Most Important Customer Experience KPIs

The most important Customer Experience KPIs – Shownotes… Define the Key Performance Indicators (KPIs) to measure your Customer Experience success… … Read MoreEpisode 43 – The Most Important Customer Experience KPIs

Episode 41 – Changes to Make and Changes You’ll See in Customer Experience

Shownotes… You can’t be afraid of change in Customer Experience. Change is a prerequisite. This episode discusses the changes you … Read MoreEpisode 41 – Changes to Make and Changes You’ll See in Customer Experience

Episode 34 – Understand Customer Experience First to Disrupt for CX Changes

Episode 34 Shownotes: Understand Customer Experience First to Disrupt for CX Changes.   CEO’s, C-Suite and Leadership Teams seem to … Read MoreEpisode 34 – Understand Customer Experience First to Disrupt for CX Changes