Episode 55 – An Opposite Silo Perspective to Enhance CX

Shownotes… An Opposite Silo Perspective to Enhance CX

This short episode explains how looking at CX challenges from the perspective of a different silo benefits not only the Customer Experience, but the entire company.

Doing this allows new perspectives and ideas from folks who work within the same company, culture, processes, and governance. They are familiar with the past challenges and limitations, but also the goals and desired outcomes.

They know how to make things happen and how to proactively solve for perceived obstacles.

By collaborating with other silos, engagement throughout the entire company improves.

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